Gurpreet Kaur
Brampton,ON
Summary
Detail-oriented and adaptable Administrative Assistant with over three years of combined experience in office administration and customer-facing roles across India and Canada. Proven ability to manage documentation, coordinate schedules, maintain data accuracy, and support cross-functional teams in fast-paced environments. Recognized for strong interpersonal communication, problem-solving, and organizational skills. Currently seeking an opportunity to contribute to a dynamic administrative team while building long-term career growth in a seated or hybrid work environment.
Overview
4
4
years of professional experience
Work History
Customer Associate
Tim Hortons
Bowmanville, Ontario
09.2023 - Current
- Delivered prompt and courteous customer service while managing high-volume transactions through POS systems.
- Maintained compliance with food safety, hygiene, and quality control standards, ensuring consistency across shifts.
- Resolved customer concerns diplomatically to preserve brand reputation and drive return visits.
- Balanced registers and reconciled end-of-day sales data with precision.
- Supported onboarding of new team members by demonstrating service procedures and cash handling protocols.
- Coordinated with team members to fulfill complex orders during peak periods with speed and accuracy.
- Monitored inventory levels and communicated restocking needs to shift supervisors.
- Adapted quickly to changing roles and multitasked between cashiering, food prep, and customer interaction.
Crew Member
Harveys
Bowmanville, Ontario
05.2023 - 10.2023
- Maintained an organized work area to ensure efficient operations.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Assisted management team with inventory counts of food products and beverage supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Resolved customer complaints in a professional manner.
Administrative Assistant
Thethi Iron Works
Punjab, India
11.2020 - 09.2022
- Oversaw daily administrative functions including meeting scheduling, internal correspondence, and data entry.
- Prepared financial records, reports, and client documentation using Microsoft Excel and Word.
- Maintained and organized physical and digital filing systems for easy retrieval of contracts, invoices, and HR records.
- Assisted in coordinating logistics for internal meetings, client visits, and training sessions.
- Acted as a liaison between departments, ensuring smooth communication and information flow.
- Conducted follow-ups with clients and vendors for pending documentation, improving operational timelines.
- Processed incoming and outgoing communications including emails, calls, and courier packages.
- Ensured documentation accuracy by reviewing contracts and data entries for discrepancies.
- Supported team with drafting memos, reports, and presentations for internal and external use.
- Managed appointment calendars and travel itineraries for executives, ensuring adherence to schedules.
Education
Information System Business Analysis And International Business Management -
Northern College of Applied Arts And Technology
Toronto08-2024
Skills
- Administrative Workflow Management
- Client Communication & Professional Correspondence
- Financial Documentation Handling
- Microsoft Office Suite (Word, Excel, Outlook)
- Time Management & Prioritization
- Data Accuracy & Compliance Checks
- Cross-Departmental Collaboration
- Customer Service in Fast-Paced Environments
- Document Tracking & Filing Systems
- Adaptability & Problem Anticipation
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Availability
- Anytime (Monday- Sunday)
Timeline
Customer Associate
Tim Hortons
09.2023 - Current
Crew Member
Harveys
05.2023 - 10.2023
Administrative Assistant
Thethi Iron Works
11.2020 - 09.2022
Information System Business Analysis And International Business Management -
Northern College of Applied Arts And Technology