Gurpreet Kaur
Brampton,Canada
Summary
Experienced professional with 16 years of expertise in sales, hospitality, customer service, and warehouse management. Strong focus on operational excellence and team leadership. Proven ability to effectively manage cross-functional teams, enhance customer satisfaction, and implement innovative solutions to achieve organizational goals. Currently advancing knowledge in cybersecurity engineering, demonstrating a global mindset and a commitment to maintaining high standards in dynamic, multicultural environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor (AFE)
Amazon Fulfillment Engine
09.2020 - Current
- Oversee daily warehouse operations, including inventory management, staff supervision, and compliance with safety protocols.
- Drive process efficiency by optimizing workflows and minimizing errors in order processing.
- Lead a team of warehouse associates, providing guidance, training, and performance evaluation.
- Ensure timely and accurate delivery of goods, contributing to enhanced customer satisfaction and retention.
Postal Clerk
Canada Post
12.2023 - 02.2024
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
Food Service Supervisor
Dairy Queen
05.2018 - 10.2020
- Managed food preparation and service operations, ensuring adherence to quality and hygiene standards.
- Coordinated staff schedules, monitored performance, and implemented training programs to improve productivity.
- Maintained inventory control, prepared operational reports, and minimized waste to optimize profitability.
- Delivered exceptional customer service, resolving inquiries and maintaining high satisfaction levels.
Call Centre Sales Associate
Intel net Global Services
10.2013 - 09.2016
- Handled inbound and outbound calls to promote products and close sales in a high-volume call center.
- Consistently exceeded weekly and monthly sales targets through effective communication and rapport building.
- Provided product information, resolved customer queries, and followed up on leads to ensure conversion.
- Maintained accurate records in CRM systems and coordinated with cross-functional teams to improve customer satisfaction.
Assistant Manager
KFC
10.2010 - 11.2012
- Directed daily customer service and operational activities, including sales tracking and staff supervision.
- Conducted regular audits to ensure compliance with corporate standards and policies.
- Designed and implemented training programs to upskill team members and improve operational efficiency.
Shift Manager
Fast Trax
07.2008 - 10.2010
- Supervised daily operations, including staff management, inventory control, and customer service.
- Addressed customer complaints and implemented solutions to enhance service quality.
- Managed cash handling processes and ensured accurate financial reporting.
Hostess
McDonald’s
08.2007 - 08.2008
- Organized events and facilitated outstanding customer experiences by delivering personalized service.
- Assisted guests in navigating digital kiosks and ensured smooth restaurant operations.
- Collected and analyzed customer feedback to identify areas for service improvement.
Education
Cybersecurity Engineering - In Progress
CDI College
Diploma - Office Administration
Aquinas College
Bachelor’s Degree - undefined
Shillong University
High School Diploma - undefined
National Institute of Open Schooling
Secondary School Certificate - undefined
Central Board of Secondary Education
Skills
- Leadership & Team Management: Proven track record in leading diverse teams, conducting training, and fostering collaborative work cultures
- Operational Excellence: Expertise in optimizing workflows, managing supply chains, and ensuring compliance with international standards
- Customer Experience: Adept at enhancing customer satisfaction through proactive communication, quality assurance, and process improvements
- Strategic Planning: Skilled in devising and executing strategies that drive growth, efficiency, and profitability
- Technical Proficiency: Advanced knowledge in inventory management systems, logistics software, and emerging technologies
- Cybersecurity Awareness: Currently developing expertise in cybersecurity protocols and engineering principles to enhance operational security
- Sales Expertise: Demonstrated success in achieving sales targets, upselling, and building strong client relationships in high-volume environments
- Warehouse operations
- Inventory management
- Problem-solving
- Warehouse organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40+ staff members.
- Resolved product issue through consumer testing.
- Achieved sales target by completing 100% with accuracy and efficiency.
Certification
- First Aid, Food Safety
- Basic understanding of cybersecurity tools and protocols.
Additional Information
Languages: Fluent in English, Hindi, and Punjabi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Postal Clerk
Canada Post
12.2023 - 02.2024
Warehouse Supervisor (AFE)
Amazon Fulfillment Engine
09.2020 - Current
Food Service Supervisor
Dairy Queen
05.2018 - 10.2020
Call Centre Sales Associate
Intel net Global Services
10.2013 - 09.2016
Assistant Manager
KFC
10.2010 - 11.2012
Shift Manager
Fast Trax
07.2008 - 10.2010
Hostess
McDonald’s
08.2007 - 08.2008
Diploma - Office Administration
Aquinas College
Bachelor’s Degree - undefined
Shillong University
High School Diploma - undefined
National Institute of Open Schooling
Secondary School Certificate - undefined
Central Board of Secondary Education
Cybersecurity Engineering - In Progress
CDI College
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