Gurpreet Kaur
Surrey,Canada
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
3
3
years of professional experience
Work History
ASSISTANT MANAGER
SUZY SHIER
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw visual presentation of products in-store, creating compelling displays that attracted customer attention and drove sales growth.
- Assisted in recruiting, hiring and training of team members.
TEAM LEADER
SUZY SHIER
04.2023 - 10.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
SALES ASSOCIATE
KATE SPADE NEW YORK
05.2022 - 05.2023
- Greeted customers warmly and offered assistance
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Met merchandising standards by keeping store stocked and products faced
- Performed cleaning tasks, keeping store neat and organized
- Greeted and informed customers of products, fostering positive store experiences
- Operated cash register and accurately processed payments, returns, and exchanges
- Assisted with closing duties such as counting money and reconciling receipts
- Arranged and restocked displays and merchandise racks to maintain store appearance
- Trained new cashiers in the use of cash registers and processing payments
CASHIER
A&W FOOD SERVICES
09.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Arts - Psychology
LANGARA COLLEGE
Vancouver, BC01.2024
Skills
- Customer Service
- Sales Expertise
- Product Promotion
- Cash Register Operation
- Stocking and Replenishing
- Product Recommendations
- Inventory Tracking
- Shipment Processing
- Visual display standards
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
ASSISTANT MANAGER
SUZY SHIER
10.2023 - Current
TEAM LEADER
SUZY SHIER
04.2023 - 10.2023
SALES ASSOCIATE
KATE SPADE NEW YORK
05.2022 - 05.2023
CASHIER
A&W FOOD SERVICES
09.2021 - 09.2022
Associate of Arts - Psychology
LANGARA COLLEGE
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