Gurpreet Kaur
Hamilton
Summary
Innovative and dedicated professional with a passion for advancing data acquisition and warehousing protocols to streamline business operations. Continuously developing new lifecycle management policies to ensure efficient data handling and storage. Committed to revolutionizing information systems and business intelligence architectures, leveraging every byte of available digital assets for enhanced decision-making and strategic planning. Results-driven individual who thrives in dynamic environments, seeking opportunities to drive organizational growth through effective utilization of data-driven insights.
Overview
2
2
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Customer Service Representative
Thai Express
03.2023 - 09.2024
- Restocked and organized merchandise in front lanes
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Business
Mohawk College
Hamilton, ON 01.2023 - 08.2024
High School Diploma -
Guru Nanak Public School
Ludhiana, Punjab07.2021
Skills
- Cash Management
- Customer Service Excellence
- Microsoft Office
- Familiar with operating systems: Windows, Android, IOS
- Critical Thinking
- Microsoft PowerPoint
- Microsoft Excel
- Customer Relationship Management (CRM)
- Account Management
- Professionalism and Courtesy
- Reliability and Punctuality
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Languages
English
Full Professional
Certification
Senior Food Handler Certificate
Timeline
Customer Service Representative
Thai Express
03.2023 - 09.2024
Diploma - Business
Mohawk College
01.2023 - 08.2024
High School Diploma -
Guru Nanak Public School
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