GURPREET KAUR
Kitchener,ON
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
Value Village
11.2023 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Interviewed and Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
RETAIL SUPERVISOR
VALUE VILLAGE
01.2023 - 10.2023
- Appoint daily schedules and time-off requests
- Selecting resumes and inviting newcomers for interview
- Responsible for promotional signage time to time
- Layout change according to seasons
- Assign duties to employees and oversee their progress
- Made sure the store is in good condition and shoppable
- Ensure that daily sales/production goals are met
- Safe count three times a day and manage bank deposits.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
SHIFT SUPERVISOR
POPEYES
10.2021 - 11.2022
- Manage daily schedules, employee shifts, and time-off requests
- Assign duties to employees and oversee their progress
- Ensure that daily sales/production goals are met
- Count cash at the end of the shift and manage bank deposits
- Train and integrate new workers.
CUSTOMER SERVICE REPRESENTATIVE
03.2021 - 11.2022
- Support customer base by resolving questions, concerns, and issues, as well as handling customer inquiries and complaints
- Analyze problems and make recommendations as to root causes and corrective actions
- Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
- Proactively attend to customer complaints in a professional manner
- Address and resolve customer inquiries regarding the status of orders and any payment, and refund errors in a timely manner.
WINDOW DISPLAYER
THE SOUTHWORKS ANTIQUE
12.2020 - 04.2020
- Ensure that all the needed props are available
- Idea drawings before starting the installation
- Make sure to have all the accessories for each day’s process
- Arranged Properties, Furniture, Merchandise as shown in sketches
- Hand crafted props whenever needed.
Education
Visual Merchandising Arts -
Conestoga college
04.2020
Skills
- Excel
- Google Analytics
- Adobe Photoshop
- PowerPoint
- Self Starter
- Problem solving
- Organizational skills
- Startup Vision
- Multitasking
- Teamwork
- Team Supervision
- Delegating Work
- Staff Scheduling
- Promotions and specials
- Staff Training and Development
Websites
Certification
First Aid CPR
Leadership Experience
- UOttawa International Student Association, President, Built a platform between Canadian and international students to increase intercultural dialogue and mutual understanding.
- North American Association of Indian Students, Operations and Communication Lead, Lead a platform with 200,000 international students in North America that resolves issues like home-sickness, cultural shocked.
Languages
English
Professional Working
Punjabi
Native or Bilingual
Timeline
Retail Sales Manager
Value Village
11.2023 - Current
RETAIL SUPERVISOR
VALUE VILLAGE
01.2023 - 10.2023
SHIFT SUPERVISOR
POPEYES
10.2021 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE
03.2021 - 11.2022
WINDOW DISPLAYER
THE SOUTHWORKS ANTIQUE
12.2020 - 04.2020
Visual Merchandising Arts -
Conestoga college
Similar Profiles
Willow BakerWillow Baker
Sales Associate at Value VillageSales Associate at Value Village
Madisyn Davila-DeptawaMadisyn Davila-Deptawa
Associate Production Manager at Value VillageAssociate Production Manager at Value Village
Andrea Deres MegyerineAndrea Deres Megyerine
Pricer at Value VillagePricer at Value Village