Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Gurpreet Kaur
Surrey,BC
Summary
Overview
6
years of professional experience
Work History
Cash Money
Financial services representative
05.2021 - Current
Job overview
- Funds transfers and availability, Automatic funds transfers (AFTs), Bank deposit products and service charges, Complete verification requests by third parties, Internet banking including bill pay and mobile banking, Wire transfers
Tim hortons
SUPERVISOR
06.2021 - 05.2024
Job overview
- Resolved customer complaints and adjusted policies to meet changing needs
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Provided ongoing training to address staff needs
- Complied with company policies, objectives and communication goals
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Delegated work to staff, setting priorities and goals.
Tim horton
CASHIER
02.2019 - 06.2021
Job overview
- Operated cash register, collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer service
- Assisted with purchases, locating items and signing up for rewards programs
- Assisted customers with account updates, new service additions and promotional offers
- Increased sales by suggesting specific complementary items to customers
Subway
SANDWICH ARTIST
05.2018 - 02.2019
Job overview
- Kept customer and food preparation areas clean and well-organized
- Organized food preparation stations and regularly replenished supplies
- Stored food properly to prevent spoilage, cross-contamination and illnesses
- Delivered superior customer service focused on quality and meeting customer needs
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Communicated with customer to provide menu offering details and assist with decision-making
- Answered guest questions, delivering most accurate and updated information available
- Informed customers of regular deals or monthly specials to upsell orders.
Education
Western Community College Surrey, BC
Medical Office Assistant from Medical
04.2024
University Overview
Medical terminology
Medical billing
Electronic medical records
clinical skills
Medical transcription
Vancouver Community CollegeVancouver, BC
Business Management
12.2019
University Overview
Skills
- Goal oriented
- Quick learner
- Problem resolution
- Team management
- Relationship building
- Reliable and trustworthy
- Financial Services
- Cash Management
- Loan Applications
- Teller transactions
- Flexible Schedule
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
SUPERVISOR
Tim hortons
06.2021 - 05.2024
Financial services representative
Cash Money
05.2021 - Current
CASHIER
Tim horton
02.2019 - 06.2021
SANDWICH ARTIST
Subway
05.2018 - 02.2019
Western Community College
Medical Office Assistant from Medical
Vancouver Community College
Business Management
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