Prabhjot Kaur
Cambridge
Summary
Experienced and result-driven Sales Manager with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated understanding personal needs and goals, provide informative and tailored service, and recommend the right products and solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Services Representative
CIBC Bank
06.2022 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Store Manager
Rogers Communications
10.2020 - 06.2022
- Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set schedules and delegate assignments based on team strengths to optimize floor coverage and service levels.
- Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices.
- Manage inventory control, cash control and store opening and closing procedures.
- Monitor customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Retail Sales Manager
Wireless DNA Inc. (Exclusive Fido Dealer)
03.2018 - 10.2020
- Assisted in driving sales through targeted product presentation and merchandising.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Managed daily operations of retail store
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Diploma - Computer Systems Technician
Fanshawe College of Applied Arts And Technology
London, ON04.2012
High School Diploma -
P.S.E.B Mohali
Punjab, India04.2010
Skills
- Customer relationship building
- Goal Oriented
- Account maintenance
- Risk management
- Client Engagement
- Leveraging Technology
- Detail Oriented
- Prospecting Clients
Certification
- Canadian Investment Funds Course ( Investment Funds In Canada ) License
Additional Information
Great knowledge and experience in using KYC (Know your Client) process
Trained in Anti money Laundering (PCMLTFA) processes and Privacy policies
Experience selling financial products like Credit Cards (Fido MC)
Timeline
Financial Services Representative
CIBC Bank
06.2022 - Current
Store Manager
Rogers Communications
10.2020 - 06.2022
Retail Sales Manager
Wireless DNA Inc. (Exclusive Fido Dealer)
03.2018 - 10.2020
Diploma - Computer Systems Technician
Fanshawe College of Applied Arts And Technology
High School Diploma -
P.S.E.B Mohali
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