Gurpreet Kaur
Surrey,BC
Summary
In the home country, a pivotal role was undertaken in establishing a small grocery store, overseeing diverse aspects of its operations, encompassing account management, bookkeeping, customer service, inventory management, employee recruitment, marketing, and fostering business growth. Following relocation to Canada, experience was diversified through roles like deli clerk, lotto attendant, convenience store staff, and positions in security and front desk concierge. A suitable managerial position or entry-level role is currently sought to continue developing skills and acquiring new knowledge.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Various Employers
Vancouver, BC
04.2022 - 12.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Investigated and resolved accounting, service and delivery concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Offered product samples to customers, generating additional sales through taste-testing.
- Explained game instructions and rules to customers.
- Supported overall store operations as needed by assisting with product stocking or cashier duties during busy periods or staff shortages.
- Maintained accurate and up-to-date records of guest information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Operations Manager
ANY TIME CART
DELHI, INDIA
04.2020 - 03.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Assisted in recruiting, hiring and training of team members.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Reduced operational risks while organizing data to forecast performance trends.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Enhanced store safety by enforcing proper food handling procedures and conducting routine equipment maintenance checks.
Education
MBA - Business Administration, Marketing
University Canada West
Vancouver, BC12.2023
Bachelor of Commerce - Business Analysis And Process Management
Delhi University
Delhi, India08.2020
Skills
- Administrative Support
- Money handling abilities
- Conflict Resolution
- Account Updates
- Relationship Building
- MS Office
- Account Management
- Policies and Procedures Adherence
- Sales and Upselling
- Order Processing
- Database Management
- Understanding Customer Needs
- Complaint Handling
- Service Upselling
- Key stakeholder relationship building
- Teamwork and Collaboration
- Documentation
- Business Development
- Project management abilities
- Data Entry and collection
- Document and Records Management
- Computer proficiency
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Writing content, self-taught make-up artist, professional home cook, business consultant and advisor
Throughout my undergraduate studies, I consistently channeled my enthusiasm for content creation, particularly in articulating my perspectives on current events and the ever-evolving business landscape in India. Simultaneously, I nurtured my long-standing passion for makeup artistry, diligently honing my skills with the aspiration of establishing a prominent presence in the industry. Serving as a content creator on Instagram, I share engaging reels that showcase makeup transformations, skincare routines, and promote body positivity. Additionally, I've extended my expertise to assist friends and acquaintances in crafting robust business plans and conducting internal research, providing valuable insights into the long-term outlook of their ventures.
Timeline
Customer Service Representative
Various Employers
04.2022 - 12.2023
Operations Manager
ANY TIME CART
04.2020 - 03.2022
MBA - Business Administration, Marketing
University Canada West
Bachelor of Commerce - Business Analysis And Process Management
Delhi University