Gurpreet Johal
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Housekeeping Aide
Fraser Health Authority
06.2023 - 09.2023
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Medical Office Assistant
Midtown Health Center
02.2019 - 08.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reconciled daily payments received and prepared deposits for smooth office finances.
Seasonal Worker
Starline Foods
06.2017 - 08.2017
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
Supervisor
Mucho Burrito
04.2016 - 05.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Sandwich Artist Supervisor
SUBWAY®Restaurants
05.2013 - 10.2015
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Warehouse Worker
Canamm Exports
09.2008 - 11.2012
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
Education
Bachelor of Arts - Arts
BLM College
Punjab05-2008
Skills
- Customer service
- Payment reconciliation
- Chemical handling
- Time management
- Work prioritization
- Inventory management
- Detail-oriented approach
- Data entry
- Phone and email etiquette
- Payment collection and processing
Languages
English
Punjabi
Hindi
Timeline
Housekeeping Aide
Fraser Health Authority
06.2023 - 09.2023
Medical Office Assistant
Midtown Health Center
02.2019 - 08.2021
Seasonal Worker
Starline Foods
06.2017 - 08.2017
Supervisor
Mucho Burrito
04.2016 - 05.2017
Sandwich Artist Supervisor
SUBWAY®Restaurants
05.2013 - 10.2015
Warehouse Worker
Canamm Exports
09.2008 - 11.2012
Bachelor of Arts - Arts
BLM College
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