Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic

GURPREET BHAMBRA

Gibsons,BC

Summary

Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Dynamic team player dedicated to providing excellent customer service. Possesses strong math skills and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction. Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Attendant

BC Ferries
04.2024 - Current

Cashier

Blackfish liquor store
04.2023 - 03.2024
  • Operated cash register and accurately processed payments, returns, and exchanges.

Supervisor

Wendy's
03.2021 - 03.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Cashier

Supervalu
01.2023 - 11.2023

Certified Trainer

Chipotle Mexican Grill
02.2021 - 03.2021
  • Conduct training sessions, create and review training materials, instruct employee training and onboarding.

Education

Basic Marine First Aid

St John Ambulance
North Vancouver, BC

Basic Security Training

Justice Institute of British Columbia
New Westminster, BC
08.2024

Business Management Certificate

British Columbia institution of Technology
Burnaby, BC
04.2021

Skills

  • Product Recommendations
  • POS Systems
  • Payment Processing
  • ID Verification
  • Cash Register Operation
  • Customer Assistance
  • Customer Service
  • Payment Collection
  • Cash Handling
  • Expense Tracking
  • Complex Problem-Solving
  • Retail Merchandising
  • Order Taking
  • Cash Management
  • Conflict Resolution
  • Merchandise Restocking
  • Loyalty Program Promotion
  • Liquor Law Compliance
  • Product Knowledge
  • Issue Resolution
  • Loss Prevention
  • Order Packaging

References

References available upon request

Languages

English
Full Professional

Certification

  • Security License
  • Basic Marine First aid
  • RPSC Certificate

Timeline

Customer Service Attendant

BC Ferries
04.2024 - Current

Cashier

Blackfish liquor store
04.2023 - 03.2024

Cashier

Supervalu
01.2023 - 11.2023

Supervisor

Wendy's
03.2021 - 03.2024

Certified Trainer

Chipotle Mexican Grill
02.2021 - 03.2021

Basic Marine First Aid

St John Ambulance

Basic Security Training

Justice Institute of British Columbia

Business Management Certificate

British Columbia institution of Technology
GURPREET BHAMBRA