Gurpal Singh
New Westminster,BC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Sharp and focused Fire Fighter proudly experienced in speaking with public about fire safety and responding to various types of emergency situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Attendant
Reliance care lmt
Tohana, Tohana
05.2023 - 07.2024
- Contacted customers about potential service upgrades, new services and account changes.
- Excelled in exceeding daily credit card application goals.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
Care Giver
Old Age Home
Tohana, Haryana
01.2022 - 04.2023
- Preserved office security by following safety procedures and controlling access via reception desk.
- Organized office supplies and maintained inventory levels.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Improved patient outlook and daily living through compassionate care.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Laundered clothing and bedding to prevent infection.
Fire & Safety Supervisor
DLF commercial buildings
Gurugram, Gurugram
10.2020 - 01.2022
- Monitored safety of construction activities, making on-site personnel protection top priority.
- Developed and created materials for new employee health and safety orientations.
- Coordinated activities between different teams within the organization in order to ensure compliance with OSHA regulations.
- Analyzed data from incident investigations in order to identify trends or patterns which could lead to prevention of future accidents.
Education
Fire & Safety Engineering - Fire Prevention
NTAFSE
Hisar07-2020
Bachelor of Commerce - Business Administration And Management
Punjab University
Chandigarh 07-2019
Global Supply Chain Management. - Business Administration And Management
Granville College
VancouverSkills
- Customer focus
- Complaint handling
- Complaint resolution
- Administrative support
- Training development aptitude
- Negotiation strategies
- Credit card payment processing
- Client relations
- Recordkeeping strengths
- Task prioritization
- Documentation
- Retail store support
- Problem-solving
- Customer relations
- Deep cleaning expertise
- Compassionate client care
- First aid and safety
- Housekeeping
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
French
Beginner (A1)
A1
Certification
- Indian Driving License.
- International Driving License
- Indian Conductor License
- First aid certificate
Accomplishments
1st position at school level science exhibition competition.
Affiliations
- Volunteer for persons in need.
Timeline
Customer Service Attendant
Reliance care lmt
05.2023 - 07.2024
Care Giver
Old Age Home
01.2022 - 04.2023
Fire & Safety Supervisor
DLF commercial buildings
10.2020 - 01.2022
Fire & Safety Engineering - Fire Prevention
NTAFSE
Bachelor of Commerce - Business Administration And Management
Punjab University
Global Supply Chain Management. - Business Administration And Management
Granville College
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