Sumanpreet Kaur
Charlottetown,PE
Summary
I am dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities and Committed to maintaining professional relationships to increase profitability and results and also proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
Work History
Customer Service Attendant
Tim Hortons
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Organized records of all customer interactions, ensuring accurate documentation for future reference or follow-up purposes.
- Conducted regular follow-ups with customers to ensure their needs were met and any issues were addressed promptly.
- Collaborated with team members to improve overall customer service standards within the company.
Sale Representative
Iosolutions Contact Inc
01.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Education
Diolomla Of Early Education - Education And Skills Training
Costar College of Business, Health And Technology
Montreal, QC02.2022
Skills
- Customer Focus
- Complaint Handling
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Customer Relations
- Call center experience
- Product Knowledge
- Client Relations
- Conflict Resolution
- Documentation
- Appointment Scheduling
- Team Development
- Money handling abilities
- Quality Control
- Follow-up skills
Languages
English
Professional Working
Timeline
Sale Representative
Iosolutions Contact Inc
01.2023 - Current
Customer Service Attendant
Tim Hortons
Diolomla Of Early Education - Education And Skills Training
Costar College of Business, Health And Technology
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