Gurneet Kaur
9939 Hwy-101 Powell River
Summary
Dynamic leader with a proven track record at Uptown Bistro, enhancing customer satisfaction and streamlining operations for business growth. Skilled in cash management and effective communication, I fostered team productivity and established lasting client relationships. Achieved significant improvements in quality assurance and service excellence, ensuring operational excellence and financial accuracy.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Uptown Bistro
10.2020 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance and improve the customer experience and satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Chocolate Maker
Rocky Mountain Chocolate Factory Inc.
08.2019 - 09.2020
- Trained new employees in proper techniques and safety protocols, ensuring consistent quality across all products.
- Established lasting relationships with wholesale clients, leading to long-term contracts for recurring orders.
- Collaborated with suppliers to source high-quality raw materials while negotiating favorable pricing terms.
- Expanded product offerings by researching industry trends and incorporating innovative ideas into the development process.
Assistant Manager
Rocky Mountain Chocolate Factory Inc.
08.2017 - 07.2019
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Pannizza
11.2016 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enhanced team productivity by streamlining operational processes.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Business Administration Management - With Co-op
Sprott Shaw College
Surrey05-2018
Skills
- Service Excellence
- Effective Communication Skills
- Cash Management
- Proactive Learning Attitude
- Client Relationship Management
- Quality Assurance Management
Languages
English
Hindi
Punjabi
Timeline
Assistant Manager
Uptown Bistro
10.2020 - 10.2024
Chocolate Maker
Rocky Mountain Chocolate Factory Inc.
08.2019 - 09.2020
Assistant Manager
Rocky Mountain Chocolate Factory Inc.
08.2017 - 07.2019
Assistant Manager
Pannizza
11.2016 - 08.2017
Business Administration Management - With Co-op
Sprott Shaw College
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