Andrew Sapien
Hacienda Heights
Summary
Customer-focused professional with extensive experience delivering accurate product solutions and exceptional service in fast-paced retail environments. Recognized for building positive relationships with customers and colleagues while managing cash handling and inventory tasks. Committed to maintaining operational efficiency and a welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Assistant Manager
NAPA Auto Parts
Covina
06.2023 - Current
- Supported the Store Manager with daily operations while maintaining excellent customer service standards.
- Trained employees and provided daily support to enhance team performance.
- Resolved customer concerns promptly and professionally to maintain satisfaction.
- Managed inventory, handled cash, and reported operations to ensure accuracy and compliance.
- Supported opening and closing procedures while ensuring company policies were followed.
- Covina Store #035
Sales & Customer Service Associate
NAPA Auto Parts
Downey
04.2021 - 06.2023
- Delivered exceptional customer service to retail and commercial customers, ensuring satisfaction through accurate product information and tailored solutions.
- Processed customer purchases and payments with precision, contributing to seamless transaction experiences.
- Answer customer questions and resolve concerns professionally and courteously.
- Supported dispatch operations and coordinated timely deliveries to enhance customer satisfaction.
- Stock merchandise and maintain organized inventory.
- Generate inventory reports and assist with daily store operations.
- Open and close the store following company procedures.
- Maintain a clean, organized, and welcoming environment for customers.
- Downey Store #050
Customer Service Representative | Dispatcher | Inventory Specialist | Key Holder
NAPA Auto Parts
Montebello
04.2018 - 11.2021
- Guided customers in automotive parts selection, processed orders, and provided tailored product recommendations to enhance satisfaction.
- Coordinated delivery schedules and dispatched drivers, ensuring timely and efficient service.
- Compiled daily cash reports and maintained accurate financial records to support financial accuracy.
- Received merchandise, verified shipments, and managed special orders.
- Performed inventory audits, stock corrections, and inventory control.
- Generated operational reports and maintained accurate records.
- Opened and closed the store as a trusted key holder.
- Maintained a clean, safe, and organized work environment.
- Served as a team member at Montebello Store #144.
Education
Associate of Arts -
Rio Hondo College & Mt. San Antonio College
07-2026
High School Diploma -
Los Altos High School
Skills
- Service excellence
- Front Desk & Counter Service
- Cash handling
- POS systems
- Customer Relations
- Public Interaction
- Conflict Resolution
- Problem Solving
- Active Listening
- Written and Verbal Communication
- Retail Operations
- Team Collaboration
- Inventory Management
- Shipping & Order Processing
- Record Keeping
- Dispatch Coordination
- Time Management
- Organization
- Attention to Detail
- Multitasking
- Microsoft Office
- Opening procedures
- Accuracy compliance
- Dependable & Reliable
- Fast-Paced Work Environment
- Outstanding service
- Strong Work Ethic
- Communication skills
- Detail-Oriented
- Team Player
- Adaptable learner
- Reliable
- Pressure management
- Positive Attitude
- Organizational Skills
- Team Leadership
- Customer Advocacy
Accomplishments
- Assistant Manager Lead-Program 2023
- Store Manager Lead Program - 2025
- Triple Crowned Winner at the Downey Store as Counter/Sales employee -2022
- Triple Crowned Winner for the Covina Store as Assistant Manage - 2024
Timeline
Assistant Manager
NAPA Auto Parts
06.2023 - Current
Sales & Customer Service Associate
NAPA Auto Parts
04.2021 - 06.2023
Customer Service Representative | Dispatcher | Inventory Specialist | Key Holder
NAPA Auto Parts
04.2018 - 11.2021
Associate of Arts -
Rio Hondo College & Mt. San Antonio College
High School Diploma -
Los Altos High School