Summary
Overview
Work History
Education
Skills
project portfolio
skills overview
Timeline
Generic

Gurneesh Budhiraja

Toronto,ON

Summary

  • Over 1 year of hands-on experience in web development technologies: HTML, CSS, Git, Python, Django, SQL, and JavaScript, showcasing versatility in both infrastructure and development domains.
  • 2+ years as a computer technician and network administrator.
  • 2+ years in system administration.
  • 1+ year specializing in cybersecurity.
  • 1+ year hands-on experience with Unix/Linux.
  • 2+ years managing Windows Server (2016-2022).
  • 2+ years expertise in virtual machines, DHCP, Proxy, and Active Directory.

Overview

5
5
years of professional experience

Work History

Technical Support Consultant

Rogers Communications
05.2023 - Current
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Proactively comprehending customer requirements and delivering tailored solutions resulted in a remarkable 92% surge in the overall Customer Satisfaction (CSAT) score.
  • Streamlined company processes for increased productivity by troubleshooting software errors and glitches.
  • Consistently met performance targets with diligent attention to detail and effective time management skills.

IT Support Technician

Excel Computer Service
01.2019 - 02.2020
  • Repaired various hardware devices like PC, laptops, and printers and installed various software and operating systems
  • Built and managed database for a regional contact center firm reducing the down times by 68%.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Computer Science

Harvard University
Cambridge, Massachusetts
01.2024

Associate's Degree - Computer Systems Networking And Telecommunications

Centennial College
Toronto, Ontario
04.2023

Skills

  • HTML
  • CSS, Sass, Bootstrap
  • JavaScript
  • Python(Django, Flask)
  • SQL, Models, and Migrations
  • User Interfaces
  • Testing, CI/CD
  • Scalability and Security

project portfolio

1. RateMyBasement Web App

Description:

  • Developed and launched RateMyBasement, a user-friendly web app enabling address search, reviews, and community engagement.
  • Utilized HTML, CSS, JavaScript, and Flask for frontend-backend integration.
  • Implemented Google and Radar Address APIs for accurate address input.
  • Hosted on Render, providing users with seamless access.

Key Achievements:

  • Successfully improved user engagement by optimizing content visibility, resulting in a 100% increase in user traction.
  • Enhanced the user experience with streamlined address search and review functionalities.
  • Ensured data integrity using PostgreSQL for reliable and scalable data storage.
  • Enhanced user experience with address validation features.
  • Established a community-driven platform for rental reviews.
  • Hosted on Render for accessibility.

Technologies Used:

  • HTML, CSS, JavaScript, Flask
  • PostgreSQL, Google Address API, Radar API

Project Link:

  • https://ratemybasement.onrender.com/


2. Hotel Management System Integration with Cisco Network

Description:

  • Led a comprehensive college project, focusing on seamlessly integrating a Hotel Management System with Cisco servers and routers.
  • Demonstrated expertise in configuring the Cisco infrastructure in a controlled lab environment, ensuring optimal network performance, and establishing secure communication channels with the Hotel Management System.

Key Achievements:

  • Configured Cisco servers and routers for optimal network performance.
  • Implemented secure communication channels between the Hotel Management System and the Cisco network.
  • Enhanced project efficiency by promptly troubleshooting and resolving networking issues.
  • Demonstrated strong collaboration skills within a diverse team, contributing to the successful delivery of a fully functional integrated solution.

Technologies Used:

  • HTML, CSS, JavaScript
  • Cisco servers and routers
  • Networking protocols and configurations

skills overview

  • HTML
  • CSS
  • JavaScript
  • Data Structures and Algorithms
  • Git
  • Python (Flask and Django)
  • SQL, Models, and Migrations
  • User Interfaces
  • Testing
  • CI/CD
  • Scalability and Security
  • Office 365
  • Cisco: Hands-on experience on networking devices like switches, routers and printers.
  • Created and managed windows server 2016, 2019, 2020, 2022 and ESXi server as well.
  • DHCP/ ADDS/ WDS
  • System and Network Administration/Configuration
  • Troubleshooting PCs, routers, switches and, printers.

Timeline

Technical Support Consultant

Rogers Communications
05.2023 - Current

IT Support Technician

Excel Computer Service
01.2019 - 02.2020

Computer Science

Harvard University

Associate's Degree - Computer Systems Networking And Telecommunications

Centennial College
Gurneesh Budhiraja