Gurmeet Kaur
Winnipeg,Canada
Summary
Results-driven Dispatcher and Logistics Professional with expertise in transportation coordination and team management. Specializes in load scheduling, process optimization, and regulatory compliance to ensure timely deliveries and customer satisfaction. Skilled in fleet operations and conflict resolution, dedicated to enhancing operational efficiency and fostering strong customer relationships.
Overview
8
8
years of professional experience
Work History
Dispatch Supervisor
Dhatt Transfreight Service Inc.
Mississauga, Canada
12.2024 - 10.2025
- Supervised daily dispatch operations to ensure smooth coordination of shipments and on-time deliveries.
- Monitored dispatcher and driver performance, providing targeted guidance that enhanced service quality.
- Oversaw route, pickup, and delivery documentation to maintain operational accuracy and compliance.
- Maintained client relationships, resolving escalated transportation and service issues to uphold customer satisfaction.
- Reviewed and approved invoices, ensuring accuracy in freight rates and billing documentation for financial integrity.
- Recommended operational improvements, streamlining processes and implementing technology to boost operational efficiency.
Dispatcher
Dhatt Transfreight Service Inc.
Mississauga, Canada
01.2024 - 11.2024
- Coordinated local and domestic truck shipments to ensure timely and cost-effective deliveries.
- Monitored driver routes and road conditions to optimize delivery schedules and minimize delays.
- Communicated with drivers, brokers, and clients to track shipment progress and resolve operational issues.
- Booked inbound and outbound loads using TMS software and load boards to maximize fleet utilization.
- Ensured compliance with transportation regulations, company policies, and safety standards.
- Processed customs and shipping documentation for import/export freight to ensure regulatory compliance.
Office Administrator
Dhatt Transfreight Service Inc.
Mississauga, Canada
10.2022 - 12.2023
- Managed administrative documentation, filing systems, and communication between internal teams and clients to enhance workflow efficiency.
- Maintained accurate records of pickups, deliveries, route changes, and shipment statuses, contributing to seamless operations.
- Prepared and updated daily route schedules, improving coordination for drivers and dispatch teams.
- Verified shipment and billing information to ensure timely and accurate invoice processing.
- Generated invoices from freight contracts, fuel surcharges, tolls, and detention charges to ensure timely and accurate billing.
School Receptionist
Springfield Convent School
Bagha Purana, India
09.2017 - 12.2020
- Assisted parents, students, and staff with inquiries, enhancing communication and support.
- Managed front desk operations, ensuring prompt and professional responses to phone and email inquiries.
- Coordinated appointments and meetings to streamline daily school communications.
- Maintained student records, attendance, and administrative documentation with accuracy.
- Performed data entry, filing, and general office administration duties.
- Supported school operations by maintaining confidentiality and professionalism in all interactions.
Education
Diploma - Business Administration (Human Resources)
St. Lawrence College
Toronto, ON08-2022
Graduate Certificate - Marketing Research & Analytics
Centennial College
Toronto, ON12-2021
Bachelor of Science - Mathematics
S. Government College of Science Education and Research
Jagraon, India06-2017
Skills
- Transportation Management Systems (TMS)
- Freight compliance management
- Electronic Logging Devices (ELD)
- Route planning
- Load optimization
- Fleet operations
- Freight documentation
- Driver performance
- Microsoft Office Suite
- CRM tools
- Team leadership
- Conflict resolution
Timeline
Dispatch Supervisor
Dhatt Transfreight Service Inc.
12.2024 - 10.2025
Dispatcher
Dhatt Transfreight Service Inc.
01.2024 - 11.2024
Office Administrator
Dhatt Transfreight Service Inc.
10.2022 - 12.2023
School Receptionist
Springfield Convent School
09.2017 - 12.2020
Diploma - Business Administration (Human Resources)
St. Lawrence College
Graduate Certificate - Marketing Research & Analytics
Centennial College
Bachelor of Science - Mathematics
S. Government College of Science Education and Research