SUNNIA
BRAMPTON
Summary
Experienced dispatch supervisor with 9+ years in transportation management, specializing in streamlining operations, guiding teams for punctual deliveries. Proficient in cross-border shipping, load planning, and regulatory compliance. Utilizes problem-solving skills to improve operational effectiveness. Dedicated to leveraging fleet management expertise for impactful results and service excellence.
Overview
9
9
years of professional experience
Work History
Dispatch Supervisor
Maritime Ontario Freight Lines ltd.
ON, Canada
10.2022 - Current
- Manage and provide guidance to a team of dispatchers, ensuring they are properly trained, motivated, and adhere to operational standards.
- Oversaw coordination of container logistics to ensure timely transfers between locations.
- Monitor and track shipments including verification of status, following up on delays, potential impacts to delivery appointments.
- Maintained precise shipment records by utilizing Microsoft Excel.
- Bill and track shipments, appoint shipments for delivery, and troubleshoot shipment issues.
- Evaluate and coordinate the logistical task requirements associated with the handling of rail shipments for retail customers.
- Scheduled intermodal loads for deliveries according to the client requirements, ensures all equipment is safely delivered to its destination across Canada, corresponds with different companies, manages each client urgency and acts as central point of contact for intermodal concerns.
- Monitor rail schedules and track performance metrics to ensure on-time delivery.
- Oversaw coordination of container logistics to ensure timely transfers between locations.
- Monitor and adjust driver schedules to optimize routes and minimize delays.
- Track shipments and communicate updates to customers and stakeholders.
- Supervise a fleet of 15 trucks and ensure drivers comply with safety and operational procedures.
- Address driver concerns, provide guidance, and resolve any operational challenges.
- Ensure compliance with transportation regulations and company policies.
- Oversee a remote team of six staff members managing dispatch, customer service.
- Collaborate with the team in India to ensure smooth workflow and problem resolution.
- Assist in training and onboarding new employees as needed.
- Support business development efforts by ensuring operational readiness for increased volumes.
- Identify opportunities to improve processes and enhance efficiency as the company expands.
- Provide operational updates, identifying and resolving challenges to improve efficiency.
Dispatch Team Lead
Canadian Tire Distribution Centre
12.2020 - 10.2022
- Dispatch and monitor the assignment of pickup and delivery tasks to fleet drivers and third-party carriers.
- Track driver productivity, ensuring compliance with regulations and operational efficiency.
- Stay informed about rail schedules and adjust transportation plans accordingly.
- Oversee the assignment of tractors and optimize fleet utilization.
- Use transportation management software to track operations and ensure timely delivery of goods.
- Monitor vendor pickups, outbound deliveries, and drayage moves to meet target metrics.
- Oversee equipment repositioning and ensure sufficient resources for DC operations.
- Coordinate the movement of freight shipments via CN and CP rail networks, ensuring efficient and timely delivery to designated destinations.
- Using outlook to send email to CN to pick up containers and keeping everyone up to date with potential delays and develop and communicate plans to be used for internal execution purposes.
Senior Dispatcher
North Star Transport Inc.
Nova Scotia, Canada
10.2018 - 09.2020
- Supervise and manage daily dispatch operations, ensuring timely and accurate deliveries.
- Optimize routes and schedules to reduce costs and improve efficiency.
- Manage and train dispatch team, ensuring high performance and compliance with safety regulations.
- Resolve delivery issues, customer complaints, and operational challenges.
- Maintain accurate records and reporting of all dispatch activities.
- Coordinate driver assignments, ensuring effective load distribution based on available routes.
- Oversee cross-border shipments, ensuring compliance with regulations.
- Enter and maintain shipment and driver information in the system.
- Collaborate with carriers, brokers, and customs agents to manage cross-border shipments.
- Monitor temperature-sensitive equipment and ensure cargo integrity.
- Provide drivers with necessary support, including maps, directions, and troubleshooting.
- Lead and support the dispatch team, ensuring smooth operations and high customer satisfaction.
Dispatcher
North Star Transport Inc.
Nova Scotia, Canada
10.2016 - 09.2018
- Answered phones from available truck drivers and found loads for the pick on their route.
- Coordinate transportation activities for dry van, reefer, and heated freight shipments between the US and Canada, ensuring compliance with regulations and customer requirements.
- Entered load information and truck driver information into the database.
- Efficiently planned and scheduled transportation routes for a fleet of vehicles, ensuring timely delivery of goods to customers.
- Utilized transportation management software to track shipments, monitor driver performance, and optimize route planning.
- Monitor and track shipments using transportation management systems, providing real-time updates to customers.
- Handling of all drivers related satellite messages or calls within assigned and overflow queues.
- Load planning. (Assigning driver, Planning loads as per customer needs)
- Utilize phone systems and computer software (Xpert, Load link) to book, track shipments and update information.
- Accept load tenders, book delivery appointments and schedule pick up date and time Communicate with drivers.
Education
DIPLOMA - COMPUTER NETWORKING AND TECHNICAL SUPPORT
St Lawrence College
Kingston01.2016
Skills
- Dispatch Operations
- Team Management
- Conflict Resolution
- Transportation Management Systems (TMS)
- Outlook & Email Coordination
- Leadership / Communication skills
- Cost Control & Efficiency Improvement
- Reporting & KPI Monitoring
- Client Relationship Management
- Team Leadership & Training
- Operational Problem Solving
- Ability to work in high pressure environment
- Computer proficient & time management
- Fluent in English, Hindi, Punjabi
- Process Improvement Strategies
- Clear Communication Under Pressure
- Real-time Issue Resolution
- Staff Scheduling & Supervision
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Dispatch Supervisor
Maritime Ontario Freight Lines ltd.
10.2022 - Current
Dispatch Team Lead
Canadian Tire Distribution Centre
12.2020 - 10.2022
Senior Dispatcher
North Star Transport Inc.
10.2018 - 09.2020
Dispatcher
North Star Transport Inc.
10.2016 - 09.2018
DIPLOMA - COMPUTER NETWORKING AND TECHNICAL SUPPORT
St Lawrence College