Gurmandeep Singh Uppal
Edmonton,AB
Summary
Proven Customer Service Manager at Circle K Gas Station, adept in call center operations and excellent problem-solving, significantly improved service delivery consistency. Skilled in staff training and customer support, I excel in resolving complaints and boosting satisfaction. My strategic approach to customer care has consistently enhanced the customer experience.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Amazon
12.2023 - Current
- Assigned and designated job territories to customer care staff according to performance and history.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Implemented feedback-driven improvements for an enhanced overall customer experience.
Customer Service Manager
Circle K Gas Station
10.2023 - 10.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Followed through with client requests to resolve problems.
- Improved service delivery consistency by monitoring and adjusting workflows.
Education
Bachelor of Commerce - Accounting And Finance
PUNJAB UNIVERSITY
PUNJAB, INDIA 04-2019
High School Diploma -
ROYAL CONVENT SCHOOL
PUNJAB, INDIA04-2015
Skills
- Customer Support
- Excellent problem-solving abilities
- Call Center Operations
- Customer service background
- Customer Response
- Staff Training
- Documentation And Reporting
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Care Executive
Amazon
12.2023 - Current
Customer Service Manager
Circle K Gas Station
10.2023 - 10.2024
Bachelor of Commerce - Accounting And Finance
PUNJAB UNIVERSITY
High School Diploma -
ROYAL CONVENT SCHOOL
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