Gurman Kaur Shoker
Winnipeg,Canada
Summary
Bachelor of Commerce student with a focus on Finance and Marketing, offering a blend of communication, teamwork, and leadership skills. Demonstrates a strong ability to deliver exceptional customer service and effectively manage event organization tasks. Eager to apply analytical and project management abilities to foster innovative solutions in a dynamic environment.
Overview
6
6
years of professional experience
Work History
UMSU Service Centre Representative
University of Manitoba
07.2024 - Current
- Provided exceptional customer service to students and staff, addressing inquiries and offering guidance on available resources and services
- Processed transactions for event tickets, memberships, and other services, ensuring accurate record-keeping and cash handling
- Assisted in organizing and facilitating student events, including setup and teardown, to create engaging experiences for the university community
- Maintained cleanliness and organization of the service centre, ensuring a welcoming environment for visitors
- Assisted students in loading funds onto Peggo cards and provided information about transit options and schedules
Pharmacy Assistant
Walmart
Winnipeg
09.2023 - 06.2024
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Counted and labelled prescriptions with correct item and quantity
- Communicated instructions to patients or caregivers about proper use and storage of drugs
Sales Specialist
Rogers Wireless
04.2023 - 08.2023
- Company Overview: Win back Campaign
- Made cold calls and addressed customers' needs by asking discovery questions
- Recommended a customized wireless solution along with setting up new phone contracts
- Educated customers by imparting a strong knowledge of products, pricing plans, promotions, and service features
- Achieved an overall 90% rating in post-sale surveys for delivering superior customer experience and hit the target sales per hour
- Win back Campaign
Games Captain
03.2019 - 03.2020
- Organized the Founder's Day, Aquatic meet and the Athletic meet, exhibiting leadership through teamwork and communication
- Delivered speeches and raised awareness about physical education
Education
Bachelor of Commerce (Honors) - Finance and Marketing
Asper School of Business, University of Manitoba
11.2024
International college of Manitoba, University of Manitoba
04.2022
High School -
All Saints' College
India03.2020
Skills
- Microsoft Office
- Word
- PowerPoint
- Excel
- Zoom
- MS Teams
- Oasys
- Market research
- Strategic direction
- Network development
- marketing
Extracurricular Activities
Participated in debate competitions and Model United Nations. Soccer and Hockey Team captain: All Saints' College. Production and Management for a documentary, celebrating the Sesquicentennial year of my High School. Participated in Round Square Service Project setting up an eye camp. Organized a Marathon for Child Rights on 04/01/19. Helped in the Asper Commerce Week during orientation to introduce new students to the faculty.
Languages
English
Native/ Bilingual
Timeline
UMSU Service Centre Representative
University of Manitoba
07.2024 - Current
Pharmacy Assistant
Walmart
09.2023 - 06.2024
Sales Specialist
Rogers Wireless
04.2023 - 08.2023
Games Captain
03.2019 - 03.2020
Bachelor of Commerce (Honors) - Finance and Marketing
Asper School of Business, University of Manitoba
International college of Manitoba, University of Manitoba
High School -
All Saints' College