Gurleen Kaur Lotey
Surrey,BC
Summary
Experienced shift manager with a proven track record of leading teams and ensuring operational excellence in a fast-paced environment. Skilled in staff training, scheduling, and inventory management to optimize efficiency and customer satisfaction. Seeking to bring strong leadership and problem-solving abilities to a dynamic role as a shift manager at McDonald’s.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Game Presenter
Evolution
New Westminster, BC
05.2024 - Current
- Enhanced player experience by delivering engaging and informative game presentations.
- Promoted responsible gaming practices, intervening when necessary to address potential problem gambling behaviors.
- Increased game participation through effective communication and rapport-building with players.
- Delivered dynamic presentations that showcased the excitement of each game while adhering to industry standards and regulations.
- Boosted customer satisfaction by providing clear instructions and maintaining a professional demeanor during gameplay.
Shift Manager
Mcdonalds
Delta
05.2019 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Associate Degree - Operations Management
BCIT
Burnaby, BC07.2021
Skills
- Supply Ordering
- Staff Development
- Quality Assurance
- Team Development
- Training and mentoring
- Decision-Making
Certification
I have certifications in food safety and first aid.
Additional Information
I have over 5 years of invaluable experience within the McDonald’s corporation, including 2 years as a Shift Manager, I am confident in my ability to contribute effectively to your team.
Timeline
Game Presenter
Evolution
05.2024 - Current
Shift Manager
Mcdonalds
05.2019 - Current
Associate Degree - Operations Management
BCIT
I have certifications in food safety and first aid.