Lulu Zhang
Richmond
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Game Presenter
Evolution
05.2023 - 02.2024
- Collaborated with other presenters to create an entertaining atmosphere, resulting in positive guest feedback.
- Adhered to company policies and procedures while demonstrating excellent time management skills in a fast-paced environment.
- Monitored gameplay for fairness, promptly addressing any discrepancies or disputes.
- Troubleshot game glitches promptly.
- Boosted customer satisfaction by providing clear instructions and maintaining a professional demeanor during gameplay.
Administrative Assistant
Intelli Group
03.2022 - 12.2022
- Saved $3000 a year in operational costs by proactively researching and negotiating new deals with suppliers.
- Plan 500 guests corporate and franchise events involving important political figures
- Data entry for report tax and company expense to maintain accurate company records and reduce cost of operations
- Coordinate and plan cost-effective and complex domestic and international travel arrangements and itineraries
- Ensure efficient office operations by providing administrative support such as answering phone calls, scheduling meeting and support visitors
Seasonal Sales
Jo Malone London
12.2021 - 01.2022
- Contributed to store achieving Highest Holiday Store Sales in North America through utilizing brand specialized selling model and proficient product knowledge
- Maintained relationship with >50 customers on WeChat to effectively engage and attend to unique and individual shopping needs of each customer
- Remains solution oriented; is adaptable and flexible to changing business and store needs
- Contribute to positive employee relationships through effective communication, teamwork and partnership with co-workers and leadership
Education
- Biomedical Foundations
University of Saskatchewan
Saskatoon, SK05.2021
Skills
- Microsoft Office
- Exceptional Communication and Customer Relations skills
- Schedule Management
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Limited
Timeline
Game Presenter
Evolution
05.2023 - 02.2024
Administrative Assistant
Intelli Group
03.2022 - 12.2022
Seasonal Sales
Jo Malone London
12.2021 - 01.2022
- Biomedical Foundations
University of Saskatchewan
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