Gurleen Singh Wadhwa
Mount Pearl,Canada
Summary
Dynamic customer service professional with a proven track record at Walmart, excelling in conflict resolution and problem-solving. Adept at building relationships and implementing strategies that enhance customer satisfaction. Recognized for cash handling expertise and effective team collaboration, consistently delivering results that exceed expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tachitos
Mount Pearl , NL
07.2025 - Current
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Loss Prevention Specialist
Walmart, Frechco
Kitchener, Ontario
12.2024 - 07.2025
- Analyzed data from video surveillance systems to identify potential threats or areas of improvement.
- Maintained records of incidents, including employee violations and customer complaints.
- Keep an eye on probable shoplifters.
- Implemented strategies designed to reduce shrinkage due to shoplifting or internal theft.
Event Secuirty
Clubs
Kitchener, Ontario
12.2024 - 07.2025
- Crowd Management
- Worked effectively in team environments to make the workplace more productive.
- Making sure that crowd doesn't get out in control in nay situation.
- Keep a track of individuals coming and leaving from the premises. k
- Making Constant petrol in between to ensure the smooth movement of crowd, and taking care of troublemakers.
Cashier
Basant Cafe and Resturant
Ludhiana, Punjab
01.2022 - 05.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
Cook
Basant Cafe and Resturant
Ludhiana, Punjab
06.2020 - 01.2022
- Cooked food according to recipes set by establishment.
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
- Prepared large quantities of food items according to recipes or specific customer orders.
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality.
- Maintained temperatures of food products to reduce illness or waste.
- Prepared variety of dishes using industrial kitchen equipment.
Education
Bachelor of Science (B.S.) - Business
Punjab Technical University
Punjab, India12.2015
Secondary Education - Science
GGN Public School
India01.2011
Skills
- Customer service excellence
- Conflict resolution
- Problem solving
- Cash handling and management
- Team collaboration
Certification
- CPR and First Aid
- Class 5 License
- Permanent Residence in Canada
References
References available upon request
Languages
- Punjabi, Native
- English, Fluent
Timeline
Customer Service Representative
Tachitos
07.2025 - Current
Loss Prevention Specialist
Walmart, Frechco
12.2024 - 07.2025
Event Secuirty
Clubs
12.2024 - 07.2025
Cashier
Basant Cafe and Resturant
01.2022 - 05.2024
Cook
Basant Cafe and Resturant
06.2020 - 01.2022
Bachelor of Science (B.S.) - Business
Punjab Technical University
Secondary Education - Science
GGN Public School