Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gurleen Singh

Electronics Technologist
Caledon

Summary

Detail-oriented Electronics Engineer with expertise in automation and control systems. Experienced in conducting in-depth technical studies, investigations, and troubleshooting to identify and resolve complex hardware and software issues. Strong diagnostic and repair skills, with a methodical approach to enhancing system performance and optimizing functionality. Adept at reviewing system features and assessing software performance to identify and resolve both common and intricate problems. Proven track record of collaborating with cross-functional teams to improve software quality, streamline processes, and enhance overall system efficiency.

Overview

7
7
years of professional experience
2021
2021
years of post-secondary education

Work History

Customer Service Representative

Canada Post
Markham, Ontario
05.2024 - Current
  • Customer Assistance: Greet customers and provide support for postal services, including mailing, shipping, and tracking packages. Address customer inquiries regarding postal products, services, rates, and policies. Assist with any problems or issues related to mail delivery, lost packages, or other concerns.
  • Problem Resolution: Investigate and resolve complaints, ensuring customer satisfaction through efficient issue resolution.
  • Track packages, resolve delivery issues, and liaise with other departments as needed.
  • Administrative Duties: Maintain accurate records of customer transactions, mail items, and inventory.
  • Complete necessary paperwork related to shipping, returns, and claims.
  • Handling Deliveries and Returns: Assist with package deliveries, including scheduling or rescheduling pick-ups or drop-offs.
  • Help customers with returns or exchanges of products related to postal services.

Sales Associate

Home Depot
04.2018 - Current
  • Trained and mentored new sales associates in product knowledge, effective selling techniques, and company policies, fostering a high-performing sales team.
  • Maintained organized and visually appealing merchandise displays to drive continuous sales and enhance the customer shopping experience.
  • Collaborated with retail representatives to optimize product presentations and develop engaging advertising collateral, contributing to increased sales performance.
  • Educated customers on promotions and special offers, effectively boosting sales and driving customer engagement.
  • Provided exceptional customer service by assisting with product location and checking the availability of merchandise at other store locations, ensuring customer satisfaction.

Driving Instructor

Young Drivers of Canada
05.2022 - 03.2024
  • One-on-One Instruction: Provide individual lessons to students to teach them how to operate a vehicle, including basic controls, steering, braking, accelerating, and parking.
  • Road Safety Education: Teach traffic laws, safe driving practices, defensive driving techniques, and how to anticipate and respond to various road conditions.
  • In-Car Instruction: Supervise students while they drive, giving real-time feedback on their performance, such as proper lane changes, turns, parking, and stopping.
  • Develop Lesson Plans: Tailor lesson plans to fit the student's needs, starting from basic skills and progressing to more advanced driving maneuvers.

CPO Technician

TELUS Corporation
05.2021 - 07.2021
  • Utilized GSX for Apple devices and GD Tools for Samsung devices to diagnose technical issues, perform in-depth troubleshooting, and calibrate devices post-repair to ensure optimal performance and functionality.
  • Performed MCE Triage processes and leveraged various advanced diagnostic tools to accurately identify, assess, and resolve hardware and software issues, ensuring efficient repair solutions and quality control.
  • Software Diagnostics: Troubleshoot issues like app malfunctions, slow performance, operating system errors, or system crashes.
  • Hardware Diagnostics: Identify faults in hardware components, such as screens, batteries, charging ports, speakers, and cameras.

Repair Technician & Functional Tester

Syncreon affiliated by Apple Inc
07.2020 - 05.2021
  • Performed repairs and micro-inspection on all Apple device models, ensuring thorough assessments and addressing hardware and software issues with precision.
  • Utilized AST 2 diagnostics and Global Service Exchange (GSX) to identify, track, and document device defects, working closely with developers to conduct additional tests and resolve issues.
  • Collected and analyzed data on integration issues and vulnerabilities, providing detailed reports with actionable recommendations for product and process improvements.
  • Collaborated with developers and product owners to stay informed about new product features, ensuring alignment with intended functionality and identifying potential improvements.

Cashier

Canadian Tire
10.2018 - 12.2018
  • Operated cash register for cash, check and credit card transactions with 99% accuracy
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Counted cash in register drawer at beginning and end of shift

Education

Post-Graduate Diploma - Electronic Engineering Technology

Centennial College
Scarborough, ON

Bachelor - Technology, Electronics and Instrumentation

Maulana Abdul Kalam Azad University of Technology (MAKAUT)

Skills

  • Designed and tested analog and digital circuits for consumer electronics products using SPICE and Altium Designer

  • Developed embedded systems using C and Arduino, integrating sensor data into real-time applications

  • Utilized MATLAB for signal processing tasks, optimizing data acquisition and processing systems

  • Led a team in the design and implementation of a DC-DC power converter, improving system efficiency by 20%

  • Performed RF circuit simulations to optimize wireless communication systems for industrial IoT applications

Timeline

Customer Service Representative

Canada Post
05.2024 - Current

Driving Instructor

Young Drivers of Canada
05.2022 - 03.2024

CPO Technician

TELUS Corporation
05.2021 - 07.2021

Repair Technician & Functional Tester

Syncreon affiliated by Apple Inc
07.2020 - 05.2021

Cashier

Canadian Tire
10.2018 - 12.2018

Sales Associate

Home Depot
04.2018 - Current

Bachelor - Technology, Electronics and Instrumentation

Maulana Abdul Kalam Azad University of Technology (MAKAUT)

Post-Graduate Diploma - Electronic Engineering Technology

Centennial College

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Gurleen SinghElectronics Technologist