Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gurleen Sian

Calgary,Canada

Summary

Dedicated and customer-focused professional with over four years of experience in customer service and retail industry. Skilled in providing exceptional service in fast-paced environments, resolving customer issues and enhancing their overall experiences. Seeking employment with an organization to expand knowledge and skills, to make full use of abilities and contribute significantly to the success of the organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Grocery Associate

Walmart
03.2022 - Current
  • Responsible for keeping the department organized, which included cleaning the shelves, stocking, filling empty spaces, and replacing misplaced items in their correct location, keeping the department running smoothly.
  • Stocked shelves, racks and bins with new merchandise.
  • Assisted customers in locating desired products, resulting in increased customer satisfaction and sales.
  • Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
  • Used inventory management systems to complete bin audits, cap bins, stock picks and complete section work.
  • Worked on truck reports and availability reports.

OMNI Customer Fulfillment Associate

Walmart
03.2022 - Current
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Addressed customer questions about products promptly, demonstrating strong product knowledge while assisting them in making well-informed decisions about purchases.
  • Managed high-volume order requests to ensure accurate and timely deliveries.
  • Prevented stockouts by monitoring inventory levels closely and flagging low-stock items for replenishment.

Cashier

Walmart
03.2022 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Retail Inventory Associate

WIS International Inventory Service
04.2021 - 10.2021
  • Assuring merchandise is quickly and accurately counted by correctly entering the count or merchandise data into the handheld data collector called a wizard through keying and scanning.
  • Frequently reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting and standing for long periods of time.
  • Worked varied shifts, including day and night shifts, weekends and holidays.
  • Displayed strong attention to detail when counting items, reducing likelihood of errors or miscounts affecting overall results and handled merchandise with care to prevent damage during inventory activities.

Assistant Waiter

Utsav Sweets & Restaurant
06.2020 - 10.2020
  • Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
  • Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
  • Helped maintain inventory levels by restocking supplies as needed throughout the shift.
  • Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.

Education

High School Diploma -

Nelson Mandela High School
Calgary, AB
06.2021

BBA - Accounting, Finance

Mount Royal University
Calgary, AB
04-2026

Skills

  • Experienced at providing prompt and friendly customer service
  • Experienced in Microsoft Office products such as Word, Excel, etc
  • Strong organizational and multitasking skills
  • Knowledge on how airline operations work
  • Ability to establish and maintain effective relationships with customers and co-workers of diverse backgrounds and cultures
  • Able to work in a team and independently with minimal supervision in a fast-paced, energetic environment
  • Can show a good approach and is passionate to learning new topics, improving and taking accountability
  • Multilingual in English, Punjabi, Urdu, Swahili and Hindi

Certification

  • HCS3000 Workplace Safety, Calgary, AB, 2019
  • Certified in Microsoft Office Packages and Recognition, The Visionary Computer Training Centre, Nairobi, Ke, 2014

Timeline

Grocery Associate

Walmart
03.2022 - Current

OMNI Customer Fulfillment Associate

Walmart
03.2022 - Current

Cashier

Walmart
03.2022 - Current

Retail Inventory Associate

WIS International Inventory Service
04.2021 - 10.2021

Assistant Waiter

Utsav Sweets & Restaurant
06.2020 - 10.2020

High School Diploma -

Nelson Mandela High School

BBA - Accounting, Finance

Mount Royal University

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Gurleen Sian