Gurleen Kaur
Mississauga,ON
Summary
Healthcare professional prepared for administrative roles within medical settings, bringing valuable experience in patient interaction and record management. Known for reliability in team settings and adaptability to dynamic healthcare environments. Proficient in managing patient information, scheduling, and ensuring smooth communication among medical staff.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
HEALTHPOINT CLINIC
05.2024 - 03.2025
- Utilized Juno app for health administration to streamline patient scheduling, record management, and claims processing.
- Greet patients and visitors warmly, providing concierge-level customer service.
- Efficiently manage clinic appointments, follow-ups, and patient recalls using Juno’s scheduling features.
- Handle inquiries, messages, and appointment bookings via phone and Juno’s communication tools.
- Process invoices, receive payments, and manage accounts receivable and payables through the Juno platform.
- Verify insurance information, submit claims, and follow up with insurance plans using Juno’s claims management system.
- Maintain and update patient records in Juno, ensuring confidentiality and compliance with clinic policies.
Store Supervisor
SHOPPERS DRUG MART
03.2024 - Current
- Assisting customers with inquiries, product location, and providing information about products.
- Providing excellent customer service in the checkout area.
- Stay informed about current promotions and discounts.
- Willingness to assist in other store areas, such as restocking shelves or helping with inventory.
- Greeted customers entering the store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Volunteer
William Osler Health System
07.2023 - 11.2024
- Provided non-clinical support to patients and staff in the urgent care department.
- Assisted with directing patients and maintaining communication between units.
- Offered comfort and guidance to patients and families in high-stress situations.
- Coordinated community outreach programs to increase volunteer participation and engagement.
- Supported logistics for events, ensuring smooth execution and participant satisfaction.
- Educated new volunteers on duties, protocols, and best practices for patient interaction.
- Restocked medical supplies and consumables to prepare procedure rooms.
Administrative Coordinator
HEALTH CLINIC
05.2021 - 11.2022
- Answered phone calls and responded to inquiries from customers, vendors, and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, and potential issues, and efficiently resolving problems as they arose.
- Typing speed 55 wpm.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
Education
Diploma - Office Admin. Health Services
Georgian College
08.2024
Certification - French Language
Guru Nanak Dev University
11.2022
Skills
- Health Administration Software (Juno App)
- Patient Scheduling & Coordination
- Patient communication and triage support
- Inventory Management
- Record-Keeping
- Claim Processing
- Billing and Coding
- Organization and Time Management
- Customer Assistance
- Electronic Medical Records (EMR)
- Problem Solving
- Compliance (HIPAA, PHIPA)
- Invoicing and Payment Processing
- MS Office (Word, Excel, Outlook)
- Fast Typing Speed (55 WPM)
Languages
English
Hindi
Punjabi
Timeline
Medical Receptionist
HEALTHPOINT CLINIC
05.2024 - 03.2025
Store Supervisor
SHOPPERS DRUG MART
03.2024 - Current
Volunteer
William Osler Health System
07.2023 - 11.2024
Administrative Coordinator
HEALTH CLINIC
05.2021 - 11.2022
Certification - French Language
Guru Nanak Dev University
Diploma - Office Admin. Health Services
Georgian College
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