Summary
Overview
Work History
Education
Skills
Timeline
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Gurleen Kaur

Brampton,ON

Summary

Detail-oriented Fraud Analyst and Support Leader with expertise in fraud detection, risk mitigation, and regulatory compliance. Skilled in analyzing suspicious activity, identifying fraud patterns, and implementing effective prevention strategies. Passionate about mentoring and training new hires, ensuring seamless onboarding into fraud operations. Adept at cross-functional collaboration, process improvement, and maintaining high compliance standards. Completed the Anti-Money Laundering & Terrorist Financing for Securities Professionals course from the Canadian Securities Institute, enhancing financial crime prevention expertise. Dedicated to protecting organizations from fraud while fostering team development and operational excellence.

Overview

4
4
years of professional experience

Work History

Associate Analyst, Account Activity Fraud

CIBC Bank
09.2022 - Current
  • Lead and support 10+ new hires in account activity fraud, ensuring smooth onboarding and training.
  • Conducted huddles and training sessions to educate new hires on fraud detection procedures and best practices
  • Act as the first point of contact for new members questions and challenges.
  • performed risk assessments to determine level of fraud risk and prioritize investigations
  • evaluated customer data to identify and prevent fraudulent activities.
  • summarized all key information regarding investigation into detailed report for delivery to investigators to help them expediting investigation.
  • Maintaining relationship with client and building up a good rapport.
  • Probing client thoroughly via asking appropriate questions to rule out scams/fraud.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Utilized software's like TS2, ICBS, Cardinal, Certapay, Coins, PRM, ECIF, ECRM, FLCM, FMCA, CRM, and Mobile pay in our everyday work.
  • In a manner to assist client with ongoing investigations, coordinating between different departments such as IDCF, AO, DMAT, CDT, etc.

Credit Card Associate

Bank Of Montreal Financial Group
09.2021 - 06.2022
  • provided exceptional internal and external customer service in a professional manner which includes answering phone calls promptly, responding in a timely manner and using caller's name.
  • Responded to customer service requests using appropriate bank and card processor systems.
  • processed requests from cardholder including customers with credit balances on accounts, balance transfers requests ensuring required documentation and correspondence is completed and posted to a account.
  • Responded to cardholder correspondence concerning changes in authorized users and/or credit line changes: determining if correspondence conforms to local, state and federal regulations.
  • performed appropriate actions to gather required documentation and/or complete the request.
  • provided customer support by answering client's questions within set standards, and helping them resolve complaints about credit cards or issues that may arise during usage.

Education

Certificate - Anti-Money Laundering & Terrorist Financing

Canadian Securities Institute
04-2025

Under Graduate Degree - General Business

St. Lawrence College
09.2020

Skills

  • Leadership support
  • Data analysis
  • Team coaching
  • Process improvement
  • Cross-functional collaboration
  • Fraud Detection
  • Dispute Resolution
  • Problem resolution
  • Responsible and self-confident

Timeline

Associate Analyst, Account Activity Fraud

CIBC Bank
09.2022 - Current

Credit Card Associate

Bank Of Montreal Financial Group
09.2021 - 06.2022

Certificate - Anti-Money Laundering & Terrorist Financing

Canadian Securities Institute

Under Graduate Degree - General Business

St. Lawrence College

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Gurleen Kaur