Gurleen Kaur
Summary
patient and empathetic customer service representative motivated to maintain customer satisfaction and contribute to company's success, thrives in a challenging and fast-paced work environment, Desires a Full-time opportunity
Overview
3
3
years of professional experience
Work History
Associate Analyst, Account Activity Fraud
CIBC Bank
09.2022 - Current
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amount of data to find patterns of fraud and scams.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- summarized all key information regarding investigation into detailed report for delivery to investigators to help them expediting investigation.
- Maintaining relationship with client and building up a good rapport.
- Probing client thoroughly via asking appropriate questions to rule out scams/fraud.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Utilized software's like TS2, ICBS, Cardinal, Certapay, Coins, PRM, ECIF, ECRM, FLCM, FMCA, CRM, and Mobile pay in our everyday work.
- In a manner to assist client with ongoing investigations, coordinating between different departments such as IDCF, AO, DMAT, CDT, etc.
Credit Card Associate
Bank Of Montreal Financial Group
09.2021 - 06.2022
- provided exceptional internal and external customer service in a professional manner which includes answering phone calls promptly, responding in a timely manner and using caller's name.
- Responded to customer service requests using appropriate bank and card processor systems.
- processed requests from cardholder including customers with credit balances on accounts, balance transfers requests ensuring required documentation and correspondence is completed and posted to a account.
- Responded to cardholder correspondence concerning changes in authorized users and/or credit line changes: determining if correspondence conforms to local, state and federal regulations.
- performed appropriate actions to gather required documentation and/or complete the request.
- provided customer support by answering client's questions within set standards, and helping them resolve complaints about credit cards or issues that may arise during usage.
Education
No Degree - BUSINESS DIPLOMA
St. Lawrence College
Kingston, ON09.2020
High School Diploma -
R.B.D.A.V SR. SECONDARY PUBLIC SCHOOL
BATHINDA,PUNJAB, INDIA05.2017
Skills
- Data Analysis
- Fraud prevention
- Fraud Detection
- Dispute Resolution
- Supervisor verbal and written communication skills
- Problem solving
- Time management
- Enjoys interacting with appreciable clients reliable, friendly and trustworthy
- Flexible and dependable work style
- Responsible and self-confident
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Associate Analyst, Account Activity Fraud
CIBC Bank
09.2022 - Current
Credit Card Associate
Bank Of Montreal Financial Group
09.2021 - 06.2022
No Degree - BUSINESS DIPLOMA
St. Lawrence College
High School Diploma -
R.B.D.A.V SR. SECONDARY PUBLIC SCHOOL
Similar Profiles
Khalil RahmouniKhalil Rahmouni
Customer Service Representative at CIBC BankCustomer Service Representative at CIBC Bank
Farul KalraFarul Kalra
Financial Services Representative at CIBC BankFinancial Services Representative at CIBC Bank
Munish KumarMunish Kumar
Mobile Mortgage Advisor at CIBC BankMobile Mortgage Advisor at CIBC Bank