Gurleen Bhangu
Winnipeg,Canada
Summary
Certified advanced technical support specialist with experience delivering top-tier customer service. Bringing several years of comprehensive help-desk expertise for various products and services. A skilled communicator adept at engaging customers, identifying issues, troubleshooting, and simplifying steps to resolve technical problems efficiently.
Overview
5
5
years of professional experience
Work History
Technical Support
Apple
01.2024 - Current
- Providing excellent customer service by addressing inquiries, troubleshooting problems, and guiding customers through solutions
- Diagnosing hardware and software issues on Apple devices
- Assisting customers with software updates and troubleshooting operating system issues
- Troubleshooting hardware problems and coordinating repairs
- Staying updated with the latest Apple products
- Escalating complex issues to higher support tiers
- Providing remote assistance via phone, chat, or email
- Documenting customer interactions and technical issues
- Educating customers on how to use Apple products effectively
- Ensuring service quality and adhering to Apple's service standards.
Administrative Assistant & Receptionist
Canadian Footwear
Winnipeg, Canada
05.2021 - 12.2023
- Dynamic environment adaptation and building rapport
- Spearheaded analysis of market trends for a new product launch
- Contributed to a marketing strategy that increased customer engagement by 25%
- Managed front desk operations and scheduling
- Assisted with administrative tasks and customer service
- Coordinated with other departments for smooth office operations.
Administrative Assistant & Receptionist
DTO C Immigration
01.2020 - 01.2021
- Enhanced customer satisfaction through efficient call management
- Streamlined office operations for increased productivity
- Provided professional assistance to visitors and clients
- Supported executive staff with calendar management and travel arrangements
- Expedited daily office tasks
- Collaborated on various projects to achieve department goals.
Business Development Representative
Swiss Immigration
06.2020 - 09.2020
- Boosted brand awareness through targeted marketing campaigns
- Enhanced social media presence for increased engagement
- Collaborated on community relations activities
- Conducted market research to inform marketing decisions
- Developed and executed comprehensive marketing plans
- Supported event planning
- Analyzed campaign performance data for future optimization
- Managed project timelines and budgets.
Education
Marketing Management Diploma -
Kwantlen Polytechnic University
01.2020
High School -
Garden Valley International School
01.2019
Skills
- Content writing
- Web Designing
- Technical Drawings and Schematics
- Digital support
- IT Systems Support
- Technically adept
- Graphic Designing
- Competent in Excel/Word/Powerpoint Programs
- Ability to articulate complex topics
- Remote Technical Support
- Technical Support and Assistance
- Basic Trauma Life Support
- Field support
- Safety Audit Support
- Management Support
- Technical problem resolution
- Leadership support
- Reading technical documents
- Remote desktop services and support
Languages
- English
- Punjabi
- Hindi
References
Available upon Request
Timeline
Technical Support
Apple
01.2024 - Current
Administrative Assistant & Receptionist
Canadian Footwear
05.2021 - 12.2023
Business Development Representative
Swiss Immigration
06.2020 - 09.2020
Administrative Assistant & Receptionist
DTO C Immigration
01.2020 - 01.2021
Marketing Management Diploma -
Kwantlen Polytechnic University
High School -
Garden Valley International School