Bimal Kumar Paul
Thorold,ON
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Freelancer as Computer Technical Support
Self-employeed
07.2023 - Current
- Managed multiple projects like providing the VPN Service to the various trucking companies like Golden Carrier Brampton, Sohang Transport Regina.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
AZ Driver
Sohang Transport
08.2021 - 07.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Amazon Fulfillment Associate
Amazon Fulfillment Centre
08.2020 - 07.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Manager
St. Soldeir Group Of Institutions
08.2010 - 05.2020
- Handled the team of 50+ Staff Members. and did 10000 Student Admissions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Organized successful open house events for prospective students, showcasing campus facilities and academic programs.
- Improved overall efficiency of the admissions office by implementing new software systems like Admission CRM and automating routine tasks.
- Increased application completion rates through close collaboration with academic departments and marketing teams.
Education
Bachelor of Technology - Computer And Information Systems
Punjab Technical University
Jalandhar, Punjab07.2010
Skills
- Customer Support
- Project Management
- Virtual Assistance
- Video Editing
- Content Writing
- Proficient in Softwares Like Microsoft Offfice, Photoshop, Adobe and worked in various in house CRM's
- Branding strategy
- Search Engine Optimization
- Analytical Thinking
- Improvement plan knowledge
- Quantitative skills
- Data Analysis
- Process Analysis
- Logistics Coordination
- Audit reporting
- Disaster Recovery Planning
- Program Evaluation
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- License -OMVIC License Holder
Additional Information
I am an active listener with good communication skills to negotiate and further I have good analytical skill to evaluate and tackle any kind of situation and I have expertise in handling complex Problems related to the computer Hardware and software systems.
Timeline
Freelancer as Computer Technical Support
Self-employeed
07.2023 - Current
AZ Driver
Sohang Transport
08.2021 - 07.2023
Amazon Fulfillment Associate
Amazon Fulfillment Centre
08.2020 - 07.2021
Manager
St. Soldeir Group Of Institutions
08.2010 - 05.2020
Bachelor of Technology - Computer And Information Systems
Punjab Technical University
Similar Profiles
Bridget KingBridget King
Medicare Enrollment Specialist at Self-employeedMedicare Enrollment Specialist at Self-employeed
Kaitlyn LundbladKaitlyn Lundblad
Babysitter/ Dogsitter/ Housesitter at Self-employeedBabysitter/ Dogsitter/ Housesitter at Self-employeed
Chip PutmanChip Putman
Chip Putman Homes at Self-employeedChip Putman Homes at Self-employeed