Gurlal Singh
Sydney,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Professional driver with proven track record in safely and efficiently transporting goods. Reliable and adaptable, ensuring timely deliveries under various conditions. Strong focus on teamwork and collaboration, consistently meeting and exceeding expectations. Skilled in navigation, customer service, and handling logistical challenges with ease.
Overview
12
12
years of professional experience
Work History
Flex Driver
Fedex Express
04.2024 - Current
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
- Adapted quickly to changes in delivery routes or assignments, demonstrating flexibility in meeting business needs.
- Maintained accurate records of completed deliveries, ensuring seamless communication with dispatch and management regarding any discrepancies or issues encountered.
- Completed on-time deliveries by choosing best and most efficient routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Sales Representative
MCI
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Recorded accurate and efficient records in customer database.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Loan Consultant
IndusInd Bank
06.2022 - 01.2024
- Built positive relationships with customers by offering best financing and product options for Multiple loans
- Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations
- Compiled database of loan applicants' credit histories, financial statements and other financial information
- Assisted customers with completing loan applications and other paperwork
- Developed strong relationships with customers through high levels of customer service
Sales Representative
Samta Hyundai
09.2019 - 05.2022
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Increased sales revenue by identifying and targeting high-potential accounts
- Engaged in friendly conversation with customer to better uncover individual needs
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
Administrator
G4S Secure Solutions
05.2014 - 11.2018
- Interacted with customers by phone, email, or in-person to provide information
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated with human resources department to handle payroll and personnel databases
- Set aggressive targets for employees to drive company success and strengthen motivation
Courier Dispatcher, Delivery Driver
Direct Couriers
10.2012 - 04.2014
- Minimized cost of operations by optimizing routes for drivers to align with budget
- Streamlined communication between drivers and customers, ensuring timely pickups and deliveries
- Maintained updated and detailed records of calls in physical and electronic database
- Communicated with customers to provide delivery updates and resolution
Education
Business Management - Business Administration
Kaps Institute Of Management
09.2012
Bachelor of Arts - Communication
D.A.V Collage
05.2010
Skills
- Microsoft Office
- Written Communication
- Verbal Communication
- Team Player
- Sales Expertise
- Problem Solving
- Teamwork
- Collaboration
- Technical Support
- Strong Work Ethic
Languages
English
Hindi
Punjabi
Personal Information
Available: Full Time (Work Permit)
Timeline
Flex Driver
Fedex Express
04.2024 - Current
Sales Representative
MCI
03.2024 - Current
Loan Consultant
IndusInd Bank
06.2022 - 01.2024
Sales Representative
Samta Hyundai
09.2019 - 05.2022
Administrator
G4S Secure Solutions
05.2014 - 11.2018
Courier Dispatcher, Delivery Driver
Direct Couriers
10.2012 - 04.2014
Bachelor of Arts - Communication
D.A.V Collage
Business Management - Business Administration
Kaps Institute Of Management
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