Farzad Saneghi
Northridge
Summary
Expert in transportation coordination and fleet dispatching with a strong background at Amazon. Achieved a 20% increase in operational efficiency through strategic planning and staff training. Proficient in communication and problem-solving, enhancing delivery schedules and customer service standards. Extensive experience in professional driving, route coordination, and vehicle loading with a focus on safety and organization.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Flex Driver
Amazon
Chatsworth
02.2022 - Current
- Executed efficient package deliveries across designated routes.
- Coordinated with dispatch to enhance delivery schedules.
- Maintained vehicle cleanliness while operating delivery vans.
- Assisted team members with loading and unloading packages.
- Communicated delivery status effectively to customers.
- Adhered to traffic laws while navigating routes promptly.
- Followed safety protocols to ensure secure deliveries.
- Managed time effectively to meet all delivery deadlines.
Manager
Luxpros LLC.
Northridge
06.2024 - 09.2025
- Ensured timely and safe transportation for clients across various destinations.
- Maintained cleanliness and organization of vehicles before and after each trip.
- Navigated city routes efficiently, prioritizing passenger comfort and safety.
- Communicated effectively with clients to confirm pickup and drop-off locations.
- Monitored vehicle performance and reported maintenance needs promptly.
- Managed itinerary changes smoothly to accommodate last-minute requests from clients.
- Provided exceptional customer service by addressing passenger needs during trips.
- Utilized GPS and route planning tools to navigate efficiently through traffic.
Claims Adjuster
Sun Life Insurance Group
Toronto
04.2021 - 05.2023
- Evaluated claims to determine coverage and eligibility for policyholders.
- Analyzed documentation for compliance with company policies and regulations.
- Communicated with clients to gather information and clarify claim details.
- Coordinated with medical professionals to assess injury-related claims.
- Reviewed reports and assessments to ensure efficient and fair claim settlements.
- Maintained detailed records of all claim activities within the system.
- Collaborated with team members to share insights and enhance processes.
- Negotiated settlements between policyholders and service providers to resolve disputes.
Dispatch Supervisor
KPLDelivery
Chatsworth
01.2020 - 04.2022
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Supervised team of 15 employees to enhance performance through targeted training.
- Implemented scheduling and policy changes in collaboration with management for improved procedures.
- Assessed man hours necessary for assignments by reviewing project scopes.
- Maintained accurate records of calls in both physical and electronic databases.
- Managed 20 dispatchers by delegating job assignments and tracking project statuses.
- Coordinated communication with drivers and personnel to ensure timely delivery of goods.
- Analyzed customer feedback to identify solutions that improved service quality.
Owner
101 Rug Services
Reseda
10.2017 - 03.2020
- Managed daily operations for comprehensive rug cleaning and restoration services.
- Supervised staff to ensure service quality and compliance with company standards.
- Developed customer relationships through personalized interactions and effective communication.
- Coordinated scheduling of service appointments to optimize operational efficiency.
- Oversaw inventory management for supplies and equipment utilized in rug care.
- Implemented training programs to enhance staff skills in maintenance techniques.
- Maintained financial records and budgeted for operational costs and service pricing.
- Researched industry trends to refine service offerings and boost customer satisfaction.
Store Director Manager
TJ Max
Thousand Oaks
11.2015 - 05.2018
- Supervised staff and delegated tasks to ensure productive administrative operations.
- Updated and managed accounts, generating reports for company database.
- Established workflow processes, monitoring daily productivity and implementing modifications to enhance performance.
- Oversaw office inventory by managing orders, requisitions, and receiving shipments.
- Trained employees on compliance requirements to promote adherence to regulations.
- Developed and implemented filing systems to improve organization and accuracy.
- Conducted interviews, recruited, and onboarded new staff for administration teams.
- Analyzed administrative data to prepare budgets based on costs and spending trends.
Education
Bachelor of Science - Environmental & Occupational Health
California State University, Northridge
Northridge, CA12.2022
Master of Science - EOH
California State University Northridge
Northridge, CASkills
- Roadside Assistance
- Vehicle Dispatch
- Creative Solutions
- Transportation Coordination
- Navigation Support
- Coordinating Urgent Deliveries
- Driver Communications
- Microsoft Office
- Fleet Dispatching
- Database Updates
- Workplace Safety
- Customer Service Standards
- Professional Relationships
- Order Picking and Processing
- Management Advisement
- Problem Assessment
- Team Meetings
- Maintain Records
- Vehicle inspection
- Route planning
- Safety compliance
- Claims assessment
- Delivery coordination
- Customer service
- Time management
- Team leadership
- Process improvement
- Conflict resolution
- Effective communication
- Problem solving
- Staff training
Languages
Persian
Languages
English
Full Professional
Spanish
Limited
Persian
Full Professional
Turkish
Limited
Certification
HAZMAT
References
References available upon request.
Timeline
Manager
Luxpros LLC.
06.2024 - 09.2025
Flex Driver
Amazon
02.2022 - Current
Claims Adjuster
Sun Life Insurance Group
04.2021 - 05.2023
Dispatch Supervisor
KPLDelivery
01.2020 - 04.2022
Owner
101 Rug Services
10.2017 - 03.2020
Store Director Manager
TJ Max
11.2015 - 05.2018
Bachelor of Science - Environmental & Occupational Health
California State University, Northridge
Master of Science - EOH
California State University Northridge