Gurkiran Kaur
Ottawa,Canada
Summary
Dynamic Loss Prevention Agent with Argus Security Agency, skilled in surveillance and emergency response. Proven ability to enhance store security and reduce shrink through effective investigations and communication. Reliable team player with strong organizational skills, committed to maintaining a safe shopping environment while delivering exceptional customer service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Loss prevention Agent
Argus Security Agency LCBO
Ottawa, CA
07.2024 - 02.2025
- Ensure store security by making daily patrols of the facility, validating doors and showcases are secure and functioning properly
- Make external arrests when necessary
- Investigate instances of financial and physical shrink and communicate findings to Store Leadership and in cases of an internal case matter communication to the Market Loss Prevention Manager first
- Support store evacuation procedures in case of fire or other emergency
- Participate in store task team responsibilities as required
- Conduct/Support investigations as assigned including, but not limited to, instances of internal theft and/or dishonesty, matters relating to external organized retail crime, and cases as assigned
- Required to communicate information from different sources and effectively clarify issues for others, often presenting different perspectives
- Reporting and other responsibilities may be added to this position as the needs and requirements of the Company increase
Customer service/Cashier
No Frills
Ottawa, CA
07.2024 - 12.2024
- Provide excellent customer service processing transactions to meet customer needs
- Maintain an accurate cash drawer following company policies and procedures
- Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
- Maintain Front End Department merchandise
- Effectively managed heavy footfall situations
- Profoundly and efficiently handled cash register and POS system
Education
Graduate Certification In Project Management -
Algoma University
01.2024
Degree of Bachelor in Computer Applications BCA -
Guru Gobind Singh Indraprastha University
01.2021
12th Grade High School -
Guru Harkrishan Public school
01.2017
Skills
- Communication skills
- Teamwork
- Reliability
- Organized
- Hard-working
- Quick learner
- Technical Skills
- Security Procedures
- Surveillance and Monitoring
- Access Control
- Emergency Response
- First Aid/CPR Certification
- Report Writing
Certification
- Ontario Security guard licence
- Use Of Force Certificate
- CPR and First Aid certificate
- WHIMS and AOAD certificates
References
- Kennedy Buen, Store Manager, No Frills, +1 (902) 329-0336
- Kunwerjeet Singh, Supervisor, Argus Security, +1 (343) 558-9516
Availability
Full Time: 40+ hours / week
Languages
- English, Full professional fluency
- Hindi, Full professional fluency
- Punjabi, Native language
Co Curricular Record
- Window Fundraiser project, Core committee member, Raised funds for the education of underprivileged children. Started the initiative with a group of friends by selling lucky draw tickets. We made a profit of 150,000 rupees that was donated to the noble cause. In the meantime that helped me to build networking and communication skills.
- Elder-Sibling project, Core committee member, Went to government municipal schools and mentored underprivileged students of grades 3&4 students. Guided them with subjects and shared knowledge and advice on the importance of education.
Timeline
Loss prevention Agent
Argus Security Agency LCBO
07.2024 - 02.2025
Customer service/Cashier
No Frills
07.2024 - 12.2024
Graduate Certification In Project Management -
Algoma University
Degree of Bachelor in Computer Applications BCA -
Guru Gobind Singh Indraprastha University
12th Grade High School -
Guru Harkrishan Public school
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