Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gurkaran Singh

North York,ON

Summary

Rational IT Infrastructure Support Analyst with over an year of experience enhancing operations for organizations through information systems solutions. With a proven track record at CRA, I excel in system administration and delivering exceptional client service. Expert in incident response and adept at fostering professional relationships, my role significantly enhanced IT infrastructure efficiency. Committed to continuous learning, I seamlessly integrate technical skills with abilities to drive organizational success.

Overview

2
2
years of professional experience

Work History

Monitoring Agent

Precise ParkLink
04.2022 - Current
  • Greeted clients/customers professionally and courteously to cultivate welcoming atmosphere.
  • Responded quickly to tricky situations to assess and deflect issues.
  • Always dealt with clients/customers professionally even with tricky customers to put agenda of organization first.
  • Maintained accurate records of all monitoring activities, providing a reliable reference point for future troubleshooting efforts.

IT Infrastructure Support Analyst

CRA
01.2023 - 03.2024
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Served as an escalation point for challenging technical issues related to the organization''s IT infrastructure managed through various IBM systems.
  • Collaborated with teams in disaster planning, network backup and recovery process monitoring.
  • Supported IT operations for corporate headquarters and nationwide locations.

Education

Advanced Diploma - Computer Systems Technology

Seneca College of Applied Arts And Technology
North York, ON
12.2024

Skills

  • Incident Response
  • System Administration
  • Customer Service
  • Excellent oral and written skills
  • Remote Administration/Troubleshooting
  • Virtualization software
  • Incident Reports
  • Network Monitoring Software
  • Comfortable working with multi-lingual members
  • Always eager to provide more effort and learn and grow

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

IT Infrastructure Support Analyst

CRA
01.2023 - 03.2024

Monitoring Agent

Precise ParkLink
04.2022 - Current

Advanced Diploma - Computer Systems Technology

Seneca College of Applied Arts And Technology

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Gurkaran Singh