GURKAMAL SINGH

Currently in a training period, learning about insurance systems and products

• Respond to customer inquiries via chat, email, and phone, focusing on resolving issues and improving satisfaction
• Primarily taking care of dissatisfied customers who may be looking for help with their order; to change their delivery time, to apply a promo code, or to replace their broken eggs
• Manage a wide range of customer concerns, including order modifications and technical troubleshooting, with empathy and professionalism
• Excel in high-pressure environments, showcasing resilience and advanced problem-solving capabilities
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
• Responded to customer requests for products, services, and company information.