GURKAMAL SINGH
Halifax,NS
Summary
Dedicated to delivering unparalleled customer satisfaction. Excel in providing exceptional service and support. Deep understanding of customer service best practices. Skilled in exploring diverse solutions to effectively meet customer needs. Commitment to ensuring the highest level of service sets me apart, making me an invaluable asset to any team.
Overview
3
3
years of professional experience
Work History
Insurance Advisor
TD Insurance Home & Auto
02.2025 - Current
- Provided expert advice on home and auto insurance policies tailored to client needs.
- Calculated premiums and established payment methods for sales.
- Educated clients on policy details, ensuring clear understanding of coverage options and exclusions.
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Customer Service Representative
Blue Ocean Contact Center
08.2022 - 02.2025
- Respond to customer inquiries via chat, email, and phone, focusing on resolving issues and improving satisfaction
- Primarily taking care of dissatisfied customers who may be looking for help with their order; to change their delivery time, to apply a promo code, or to replace their broken eggs
- Manage a wide range of customer concerns, including order modifications and technical troubleshooting, with empathy and professionalism
- Excel in high-pressure environments, showcasing resilience and advanced problem-solving capabilities
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Petroleum Engineering
Cape Breton University
Sydney, NS05-2022
No Degree - SAP PP
Udemy
Skills
- Account updating
- Scheduling
- Complaint resolution
- System implementation
- Policy analysis
- Data interpretation
- CRM software
- Billing inquiries
Timeline
Insurance Advisor
TD Insurance Home & Auto
02.2025 - Current
Customer Service Representative
Blue Ocean Contact Center
08.2022 - 02.2025
Bachelor of Science - Petroleum Engineering
Cape Breton University
No Degree - SAP PP
Udemy
Similar Profiles
GURKAMAL SINGHGURKAMAL SINGH
Insurance Advisor at TD Insurance Home & AutoInsurance Advisor at TD Insurance Home & Auto
Jasmeet SinghJasmeet Singh
Insurance Representative at TD Insurance Home & AutoInsurance Representative at TD Insurance Home & Auto
Taylor GardnerTaylor Gardner
Insurance Agent at TD Insurance Home & AutoInsurance Agent at TD Insurance Home & Auto
Shauna FoxShauna Fox
Director, Canadian Banking, Financial Intelligence at RBCDirector, Canadian Banking, Financial Intelligence at RBC
MUBARAK MUSTAPHAMUBARAK MUSTAPHA
Carpenter at Fagamex Nigeria LimitedCarpenter at Fagamex Nigeria Limited