Gurjot Singh
Greater Toronto Area
Summary
Market-savvy Sales Advisor with 2+ years of experience, offering operations management expertise and successful background driving sales success. Manage sales effectively through deployment and customer service. Administer all back-end functions to keep the team on-task and highly effective.
Overview
7
7
years of professional experience
Work History
Floor Specialist
HARDWOOD GIANT
Brampton
11.2024 - Current
- Maintained accurate records of completed projects including details such as materials used and labor costs incurred.
- Assisted customers in selecting appropriate types of wood flooring for their needs.
- Completed hardwood flooring projects according to standards from start to finish with minimal oversight.
- Performed independently and as team member with sole focus on meeting customer needs.
Customer Service Agent
Shaw Cable Communications
Taber
03.2024 - 10.2024
- Delivered exceptional customer service by handling inbound calls related to billing, payment processing, and promotional offers, contributing to overall customer satisfaction and retention.
- Offered tailored entertainment packages and service solutions that aligned with the customer's lifestyle and financial needs, enhancing the customer experience, and promoting upselling opportunities.
- Resolved disputes and escalated complex issues, ensuring adherence to company guidelines.
- Consistently met KPIs for customer support and service efficiency, contributing to overall operational success.
Car Sales Advisor
Calgary Hyundai
Calgary
06.2023 - 03.2024
- Contributed to increased business and achievement of objectives through customer service, product understanding, merchandise show, and promotion
- Actively managed the pipeline of prospects and leads to convert opportunities into deliveries
- Provided quotation prices, handled prospective customer concerns, and contributed to dealership sales statistics by completing standard reports
- Researched the market and analyzed competitors to uncover new sales prospects
- Maintained up-to-date knowledge of auto inventory, including its features, condition, and warranty status and other documents, resulting in a 100% organized and searchable record-keeping system, improving workflow efficiency by 30%
- Collaborated with team members in other functional areas of the business and external partners to ensure a seamless client sale experience
Car Sales Advisor
Langley Hyundai
Surrey
07.2022 - 05.2023
- Promptly built and fostered a network of loyal customers and referrals by effective follow up and management of leads generated from sales floor
- Responsible for meeting and exceeding KPI's as outlined by Showroom Sales Manager for Pre-Delivery and Post-Delivery of Vehicles
- Showcased car features and benefits through product demonstrations and test drives
- Collaborated with the Finance Manager to develop sales agreements that benefit both the company and the consumer, and assisted the Sales Manager in providing appealing offers on used automobiles to potential customers
- Lead a team of Junior Sales Advisors providing oversight, guidance and mentorship
- Implemented effective marketing strategies, including media campaigns and promotional campaigns, resulting in a 25% increase in new business leads and revenue generation
Administrative Assistant
THE MARK
Vancouver
08.2018 - 05.2023
- Maintained an atmosphere of hospitality and professionalism, accommodating special requests, when possible, quickly resolving concerns, and scheduling excursions
- Answered multi-line phone system to respond to inquiries and transfer calls to correct department and personal
- Assisted leases with move in and move out arrangements
- Analyzed customer feedback to determine areas of improvement, establishing brand loyalty
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
Education
Diploma - Business Administration Major in Hospitality Management, Sales & Relationship Management, Business Development, Financial Analyst
Eton College
CanadaSkills
- MS Office Suite expertise
- Adobe Acrobat
- Dropbox
- Dealer Socket
- Sales Management
- Customer service
- Services, Operations, & Management
- Financial Management
- Contract negotiation
- Conflict resolution
- Profit Optimization
- Price structuring
Timeline
Floor Specialist
HARDWOOD GIANT
11.2024 - Current
Customer Service Agent
Shaw Cable Communications
03.2024 - 10.2024
Car Sales Advisor
Calgary Hyundai
06.2023 - 03.2024
Car Sales Advisor
Langley Hyundai
07.2022 - 05.2023
Administrative Assistant
THE MARK
08.2018 - 05.2023
Diploma - Business Administration Major in Hospitality Management, Sales & Relationship Management, Business Development, Financial Analyst
Eton College
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