Gurjit Kaur
Surrey,British Columbia
Summary
Passionate about building customer relationships and defusing customer situations. Customer-oriented support professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions.
Overview
3
3
years of professional experience
Work History
customer service associate
Lucia
04.2024 - 06.2024
- I have 3 months of experience in pacific mall.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Lovepreet Singh
03.2021 - 03.2023
- I have 3 years’ experience of working as sales associate in coca cola industry.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Business management post degree diploma -
Vancouver community College
Vancouver, British Columbia07.2024
Bachelors of commerce -
Guru Nanak dev University
Amritsar, India06.2023
Skills
- Good communication skills
- Customer services
- Empathy
- Patience
- Time management
- Customer Support
- Clerical Support
- Appointment Scheduling
- Regulatory Compliance
CERTIFICATION
- Certified Customer Service Professional (CCSP)
- Customer Service Representative (CSR) Certification
- Certified Professional in Customer Service (CPCS)
- HDI Customer Service Representative (HDI-CSR)
- Certified Contact Center Professional (CCCP)
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
customer service associate
Lucia
04.2024 - 06.2024
Customer Service Representative
Lovepreet Singh
03.2021 - 03.2023
Business management post degree diploma -
Vancouver community College
Bachelors of commerce -
Guru Nanak dev University
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