GURINDER SINGH BAHLAN
Kelowna,BC
Summary
Dynamic manager with a proven track record at SUBWAY® Restaurants, excelling in team leadership and customer service. Enhanced operational efficiency through effective conflict resolution and staff training, resulting in improved employee engagement and customer satisfaction. Skilled in performance management and project planning, driving productivity in fast-paced environments.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
Work History
Manager
SUBWAY®Restaurants
06.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Kitchen Staff Member
Delta Hotels By Marriott
02.2019 - 04.2020
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Education
Collison Repair And Refinishing Diploma
Okanagan College
Kelowna, BC04-2021
Skills
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Project planning
- Performance management
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Manager
SUBWAY®Restaurants
06.2020 - Current
Kitchen Staff Member
Delta Hotels By Marriott
02.2019 - 04.2020
Collison Repair And Refinishing Diploma
Okanagan College
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