Gurinder Kaur
Winnipeg,Canada
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach. Seeking to contribute strong communication and problem-solving skills to a dynamic service team.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Canadian Tire
03.2023 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted in POS transactions, cash, gift card, debit, and credit tenders.
- Full understanding of cash procedures and returns.
Technical Support Executive
Nexzen Technology
02.2020 - 05.2022
- Handled customer concerns and complaints in a timely manner.
- Consulted user guides, technical manuals and other documents to research and implemented solutions.
- Catered to customer phone calls and diverted to the relevant department for a more advanced form of query resolution.
- Communicated electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
- Provided advice and training to users facing difficulties in areas of computer operations, network, and Internet issues.
Education
Master of Science - Clinical Research
Institute of Clinical Research India
Dehradun, India08-2012
Bachelor of Science - Bio-Technology
Punjabi University
Patiala, India04-2010
Skills
- Customer service
- Calm and professional under pressure
- Problem resolution
- Team collaboration
- Multitasking
- Compassionate and Empathetic
- Time Management
- Conflict Resolution
- MS office proficiency
Languages
English
Hindi
Punjabi
Timeline
Customer Service Associate
Canadian Tire
03.2023 - 04.2024
Technical Support Executive
Nexzen Technology
02.2020 - 05.2022
Master of Science - Clinical Research
Institute of Clinical Research India
Bachelor of Science - Bio-Technology
Punjabi University
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