Gurdeep Singh
Toronto,ON
Summary
Dynamic security professional with extensive experience adept at maintaining safety through proactive surveillance and effective communication. Skilled in security camera monitoring and customer service. Highly adaptable and personable, and calm under pressure, with dedication to public safety and well-being. Knowledgeable in emergency medical procedures and equipped with CPR and First aid and First Responder certifications. Committed to providing timely and effective responses to emergencies to ensure community safety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
Allied Universal Security Services
Toronto, Ontario
01.2025 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored security protocols, ensuring safety and adherence to company policies at all times.
Technical Support Representative
Gatestone & Co
05.2023 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed approximately 50 incoming chats, disputes per day from customers
Security Guard
Paragon Security
07.2023 - 11.2023
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
Education
College Graduate Diploma - Applied Manufacturing Management- Mechatronics
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12-2022
Bachelor of Technology - Production And Industrial Engineering
National Institute of Technology, Kurukshetra
Haryana, India06-2020
Skills
- Security camera monitoring
- Patrolling
- Workplace Safety
- Microsoft Office
- Event security
- Verbal and written communication
- ID Verification
- First Aid/CPR
- Highly adaptable
- First Responder
- Customer service
Certification
- EMR - Emergency First Responder
- First-aid
Timeline
Concierge
Allied Universal Security Services
01.2025 - Current
Security Guard
Paragon Security
07.2023 - 11.2023
Technical Support Representative
Gatestone & Co
05.2023 - Current
College Graduate Diploma - Applied Manufacturing Management- Mechatronics
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Technology - Production And Industrial Engineering
National Institute of Technology, Kurukshetra