Gurdarshan Singh Gill

• Supervision of Technicians: Lead, mentor, and support a team of 5 technicians. Monitor their work performance, provide guidance, and ensure that vehicles are reconditioned efficiently and in accordance with dealership quality standards.
• Productivity Management: Identify and remove bottlenecks, optimize workflows, and ensure technicians have the tools, parts, and information they need to work at maximum productivity.
• Quality Assurance: Ensure all vehicles are thoroughly inspected and reconditioned according to dealership standards, addressing mechanical, cosmetic, and safety issues before being returned to sales.
• Collaboration with Sales & Management: Communicate regularly with the sales team and the Used Car Manager regarding vehicle status, timelines, and priorities. Work together to minimize downtime and expedite vehicle readiness for resale.
• Inventory Management: Collaborate with the parts department to ensure timely availability of components and minimize delays.
• Documentation & Reporting: Maintain accurate records of all work performed, parts used, and time spent on reconditioning. Prepare reports on productivity, vehicle readiness, and other key performance indicators for management review.

• Managed a team of auto detailers, assigned tasks, and ensured quality work. Developing and implementing standard operating procedures for detailing services.

• Monitoring inventory of detailing supplies and equipment and ordering as needed.

• Training new employees in detailing techniques and safety procedures. Interacting with customers to understand their needs and address any concerns. Ensuring compliance with health and safety regulations in the workplace.

• Managing scheduling and appointments to optimize workflow and customer satisfaction.

• Conducting quality control checks on completed detailing jobs.

• Analyzing performance metrics and implementing improvements to increase efficiency and profitability

• Operated buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.
• Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
• Vacuumed interiors of vehicles to remove dirt and debris. Used steam cleaning equipment to
remove dirt from engine and engine compartment.
• Aquapel vehicle windows.
• Applied wax to vehicle exteriors and buffed to brilliant shine.
• Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with
spot-and stain-resistant chemicals to preserve and protect interior components.
• Cleaned engine and engine compartment with steam cleaning equipment and various cleaning
agents to remove grease and grime.
• Performing dealer trades between dealerships.
• Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality
satisfaction.
• Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and
exterior of vehicle.

• Supervising staff members, allocating daily tasks, and monitoring their completion.
• Organizing work schedules and collaborating with both staff and dealers.
• Providing training to new employees and promoting safety awareness.
• Performing skilled tasks such as sanding cars, restoring paint, and polishing vehicles.
• Managing invoices, processing payments, and estimating job budgets.

• Applying and overseeing safety measures.

• Inspecting vehicles' interiors and exteriors to assess their condition and cosmetic issues
• Documenting vehicles' conditions through reports and photos
• Using liquids like waxes, polishes and cleaners to add shine to the body, wheels and glass
• Shampooing and deodorizing interior seats and floors
• Operating tools like steamers, vacuums and buffers on upholstery and paint
• Removing debris from cup holders, floors and crevices in vehicle interiors
• Treating rust and oxidization to remove buildup and protect from future deterioration
• Communicating with customers to understand their concerns and requirements
• Applying protective treatments to minimize future damage
• Adhering to company guidelines, checklists, processes and quality standards
• Monitoring supply inventory and ordering tools and cleaning supplies as necessary.