Gurcharan Singh
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
1
1
year of professional experience
Work History
Help Desk Associate
Hatch
02.2024 - Current
- Completed troubleshooting at off-site locations.
- Enhanced team collaboration by sharing knowledge and assisting colleagues with complex problems.
- Delivered comprehensive software training sessions to boost user proficiency and adoption rates.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Configured hardware and granted system permissions to new employees
Junior IT Support
CIOT
06.2023 - 12.2023
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
Education
Computer Systems Technician - Networking - Information Technology Project Management
Georgian College of Applied Arts And Technology
Barrie, ON04.2024
Skills
- Technical Support
- Report Generation
- Remote Support
- Software Installation
- Ticket management
- Hardware upgrades
- VPNs, Firewalls and ACls
- LAN/WAN
- Data Recovery
- Norton Antivirus software
Projects
1. WiFi Pentester with Arduino ESP32
Developed a WiFi penetration testing tool utilizing the Arduino ESP32 module. This project aimed to enhance network security by detecting vulnerabilities in WiFi networks and assessing their susceptibility to unauthorized access
Key Features:
- Packet sniffing for WiFi traffic analysis
- Capturing WPA handshakes for security assessment
- Integration with Hashcat for password cracking
- Utilization of cloud GPU (Google Collab) for accelerated processing
2. Raspberry Pi-Pico Based Keystroke Injection Device
Developed a covert keystroke injection device using Raspberry Pi Pico, aimed at demonstrating security vulnerabilities in input systems and enabling remote data exfiltration to a cloud-based platform. Additionally, provided guidance to college students on ethical hacking techniques and security best practices.
Key features:
- Covert keystroke injection device using Raspberry Pi Pico
- Integration with cloud platform for remote data exfiltration
- Implementation of code obfuscation techniques for concealment
- Educational guidance provided to college students on ethical hacking
Timeline
Help Desk Associate
Hatch
02.2024 - Current
Junior IT Support
CIOT
06.2023 - 12.2023
Computer Systems Technician - Networking - Information Technology Project Management
Georgian College of Applied Arts And Technology
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