Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SARABJOT Singh

CAMBRIDGE,ON

Summary

Dynamic IT Support Specialist with a proven track record at Walmart Canada, excelling in technical troubleshooting and customer service. Expert in network diagnostics and ticket management, I enhanced system performance and reduced downtime through effective solutions. Committed to fostering team collaboration and continuous learning, I developed training materials that empowered staff.

Experienced with diagnosing and resolving technical issues for end-users. Utilizes customer service skills to ensure user satisfaction and smooth operation of systems. Knowledge of troubleshooting hardware and software problems, ensuring minimal disruption to daily operations.

Overview

9
9
years of professional experience

Work History

Help Desk Associate

Commerce Link Canada
04.2025 - Current
  • Provided technical support to end-users, resolving issues efficiently and enhancing user satisfaction.
  • Diagnosed hardware and software problems, implementing effective solutions to minimize downtime.
  • Managed ticketing system, ensuring timely response and resolution of help desk inquiries.
  • Trained new staff on procedures and systems, fostering a collaborative work environment.
  • Developed troubleshooting guides, improving knowledge sharing among team members.
  • Collaborated with IT teams to escalate complex issues, ensuring quick resolution for critical problems.
  • Analyzed support trends to identify recurring issues, recommending process improvements for better efficiency.

IT Support Specialist

Walmart Canada
02.2022 - 03.2025
  • Provided technical support for hardware and software issues, ensuring minimal downtime for users.
  • Diagnosed and resolved network connectivity problems, enhancing overall system performance.
  • Implemented IT best practices, improving troubleshooting efficiency across multiple departments.
  • Trained new staff on IT systems and processes, fostering a knowledgeable support team.
  • Collaborated with cross-functional teams to streamline IT support workflows and enhance service delivery.
  • Managed ticketing system to prioritize issues and track resolution timelines effectively.
  • Used ticketing systems to manage and process support actions and requests.

Technical Specialist

JSARK Telecommunications
07.2020 - 08.2021
  • Analyzed technical issues and provided solutions to enhance system performance.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.
  • Developed training materials and conducted sessions for staff on new technologies and tools.
  • Implemented troubleshooting protocols to reduce downtime and increase operational efficiency.
  • Assisted in the deployment of software updates, ensuring minimal disruption to operations.
  • Coordinated technical support for internal stakeholders, addressing inquiries promptly and effectively.
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.

Residential Services Technician

Linkon Communication Under Contract With Rogers
01.2017 - 03.2020
  • Installed and maintained residential communication systems, ensuring optimal performance and reliability.
  • Diagnosed technical issues and resolved customer concerns efficiently, enhancing service satisfaction.
  • Conducted routine inspections of equipment to identify maintenance needs and prevent service interruptions.
  • Collaborated with team members to streamline installation processes, improving workflow efficiency.
  • Provided training and support to junior technicians, fostering skill development and knowledge sharing.
  • Documented service reports accurately, contributing to improved tracking of system performance trends.
  • Maintained a clean and orderly work environment, adhering to strict safety standards while performing various maintenance tasks.
  • Assisted in developing troubleshooting guides for common technical issues, enhancing team resourcefulness.
  • Maintained detailed records of work performed on each unit, providing an invaluable resource for future maintenance.

Education

CCNA Certification - It Networking

Cisco
03-2023

Posr Graduate - Computer Networking

Humber College
Toronto
04-2016

Post Graduate - Management

Sheridan College
Mississauga, ON
04-2015

Information Technology

Guru Tegh Bahadur Institute of Technology, IP University
Delhi, India
04-2014

Skills

  • Service ticket tracking
  • Operating Systems: Windows, macOS, Linux
  • Technical support
  • Networking: TCP/IP, DNS, DHCP, VPN, Cisco Networking, LAN/WAN
  • Hardware: PC/Laptop repair, imaging, liquidation, deployment
  • AV/VC: Zoom, Microsoft Teams, Polycom
  • Remote support
  • Desktop support
  • Ticket management
  • Software installation
  • Product troubleshooting
  • Technical issues analysis
  • Network configuration
  • Service support
  • Technical troubleshooting
  • Network diagnostics
  • Customer service expert
  • Windows 10
  • Hardware troubleshooting
  • Ticket support system management

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional

Timeline

Help Desk Associate

Commerce Link Canada
04.2025 - Current

IT Support Specialist

Walmart Canada
02.2022 - 03.2025

Technical Specialist

JSARK Telecommunications
07.2020 - 08.2021

Residential Services Technician

Linkon Communication Under Contract With Rogers
01.2017 - 03.2020

CCNA Certification - It Networking

Cisco

Posr Graduate - Computer Networking

Humber College

Post Graduate - Management

Sheridan College

Information Technology

Guru Tegh Bahadur Institute of Technology, IP University

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