Gurbeer Kaur
Dartmouth,NS
Summary
Proven track record in enhancing customer loyalty and streamlining operations, notably at Sobeys. Excelled in problem-solving and Microsoft Excel, boosting sales revenue and operational efficiency. Demonstrated critical thinking and customer service excellence, achieving significant improvements in client satisfaction and workflow optimization.
Overview
3
3
years of professional experience
Work History
Customer Service Call Center Representative
Sobeys
05.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Sales Representative
7/11
03.2023 - 04.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Router/Dispatcher
Imperial Dade
06.2022 - 04.2023
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality work standards.
- Optimized bandwidth utilization through careful monitoring of network traffic patterns and adjusting routing policies accordingly.
- Developed custom routing scripts and automation tools to streamline routine tasks, saving time and reducing the margin for human error.
- Maximized network security by configuring firewalls, access control lists, and VPNs on routers.
Customer Service Receptionist
Waterside
09.2021 - 10.2022
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
- Provided administrative support to staff, assisting in the completion of various tasks for improved productivity.
- Streamlined front desk operations for improved efficiency and increased customer flow.
Education
Computer Systems Technician - Computer Systems
Loyalist College
Toronto12.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
Timeline
Customer Service Call Center Representative
Sobeys
05.2024 - Current
Sales Representative
7/11
03.2023 - 04.2024
Router/Dispatcher
Imperial Dade
06.2022 - 04.2023
Customer Service Receptionist
Waterside
09.2021 - 10.2022
Computer Systems Technician - Computer Systems
Loyalist College