Gurbaaz Singh
Kelowna,BC
Summary
Dynamic customer service professional with a proven track record at Chevron, excelling in problem resolution and relationship building. Skilled in Microsoft Office Suite, I enhance customer satisfaction through active listening and effective follow-up, fostering loyalty and repeat business. Experienced in community outreach and program development, driving impactful initiatives.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Chevron
09.2023 - Current
- Assisted customers with inquiries and product information to enhance satisfaction levels.
- Resolved customer complaints efficiently, ensuring timely follow-up and support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Drug and Alcohol Prevention Program Specialist
Punjab Government
05.2023 - 08.2023
- Assisted in developing drug and alcohol prevention strategies for community outreach programs.
- Supported coordination of workshops and training sessions on substance abuse awareness.
- Collaborated with local organizations to promote preventative health initiatives.
- Conducted research on best practices for effective prevention program implementation.
Volunteer Drug Prevention Campaigns
Panjab University
01.2023 - 04.2023
- Assisted in organizing community events, enhancing participant engagement and outreach efforts.
- Supported team members by coordinating volunteer schedules and managing communications.
- Collaborated with local organizations to promote awareness of community initiatives.
- Developed promotional materials to increase visibility of volunteer opportunities and events.
Education
Associate of Science - Pyschology
Okanagan College
Kelowna, None04-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
- Paperwork processing
- Microsoft Office Suite
- Microsoft PowerPoint
Languages
English
Hindi
Punjabi
Timeline
Customer Service Representative
Chevron
09.2023 - Current
Drug and Alcohol Prevention Program Specialist
Punjab Government
05.2023 - 08.2023
Volunteer Drug Prevention Campaigns
Panjab University
01.2023 - 04.2023
Associate of Science - Pyschology
Okanagan College
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