Gur Jazz

Bolton

Summary

Dynamic customer service professional with a proven track record at Bristol Rentals, excelling in complaint handling and active listening. Recognized for enhancing customer satisfaction through timely vehicle deliveries and meticulous record-keeping. Proficient in Microsoft Excel, I leverage critical thinking to resolve issues and ensure a seamless rental experience.

Overview

years of professional experience

Work History

Customer Service Representative

Bristol Rentals

09.2023 - Current

Delivered exceptional customer service by assisting clients with vehicle selection, explaining rental terms, and ensuring a smooth rental experience.
Delivered and picked up rental cars and trucks using large commercial vehicles in a safe and timely manner.
Maintained accurate records of rentals, mileage, fuel usage, and vehicle conditions.
Cleaned, refueled, and prepared vehicles to meet company presentation standards.

Delivery Driver

IKEA Distribution Center

01.2022 - 07.2023

Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Loaded truck and properly secured items to prevent damage for deliveries.
Managed customer inquiries and complaints in polite and professional manner.
Supported positive customer experience by resolving delivery issues promptly and effectively.
Maintained clean and safe vehicle, contributing to positive image of company.

Education

Diploma in Business -

Sheridan College Institute of Technology And Advanced Learning

Oakville

Skills

Customer service
Active listening

Critical thinking
Data entry

Languages

English

Professional Working

Timeline