Guochao Mo
Vancouver,BC
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement.
Strong leader and problem-solver to decrease customer complains and promote organizational efficiency.
Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Business Manager
Chinese Visa Application Service Center Vancouver
10.2020 - 05.2022
- Trained and guided team members to maintain high productivity and operational capacity.
- Trained and guided team members to improve customer service.
- Reduced customers complains by effectively negotiating with customers.
- Processed vital documentation, policy training and deliver policy work from Chinese embassy in Canada.
- Do weekly report to the head office where is in Beijing about working progress and the troubles had been solved.
Business Manager
Chinese Visa Application Service Center Calgary
07.2015 - 10.2020
- Trained and guided team members to maintain high productivity and operational capacity.
- Trained and guided team members to improve customer service.
- Reduced customers complains by effectively negotiating with customers.
- Processed vital documentation, policy training and deliver policy work from Chinese embassy in Canada.
- Do weekly report to the head office where is in Beijing about working progress and the troubles had been solved.
Education
MBA - Marketing Business
Teesside University
England UK11.2011
Skills
- Staff Scheduling
- Organizational Structuring
- Policy Development and Enforcement
- Process Improvements
- Negotiation
- Customer Service Management
- Training Management
- Staff Training
- Issue Resolution
- Consulting
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Crazy at photographing and video shooting / editing in daily life
Great skills of photography and video edit
It could help to promote the company into the marketing and social media.
Timeline
Business Manager
Chinese Visa Application Service Center Vancouver
10.2020 - 05.2022
Business Manager
Chinese Visa Application Service Center Calgary
07.2015 - 10.2020
MBA - Marketing Business
Teesside University
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