GUNSHEEL KAUR
Brampton,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Big Rigs Truck Repair
02.2023 - 12.2023
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Bartender Supervisor
SSP CANADA
09.2019 - 01.2023
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Office Assistant
Grover Hyundai
03.2018 - 08.2019
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Coordinated travel arrangements for staff members.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Education
BBA - Project Management
YORKVILLE UNIVERSITY
Toronto, ON07.2022
High School Diploma -
International Institute of Fashion Design
India, Punjab, Ludhiana 07.2019
Skills
- Organizational skills
- Communication skills
- Result oriented
- Effective time management
- Leadership
- Sales (2 years)
- Bartending (1 year)
- Restaurant Management
- Restaurant Experience
- Management (1 year)
- POS
- Proficient in microsoft word, Microsoft excel
- Upselling
- Staff Management
- Scheduling
- Project Management
- Customer Engagement
- Time Management
- Strategic Planning
- Ethics-Focused
Certification
Smart Serve
Additional Information
- 2 years of experience as a restaurant supervisor is now looking forward to obtaining position in a progressive environment which will challenge and utilise my ability.
- Open availability
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Highest Education
Bachelor's Degree
Personal Information
Total Experience: 3
Awards
- Employee of year, 02/01/21, Awarded with best employee of year award.
- Employee of year, 04/01/22, Awarded with employee of the year award.
Timeline
Office Administrator
Big Rigs Truck Repair
02.2023 - 12.2023
Bartender Supervisor
SSP CANADA
09.2019 - 01.2023
Office Assistant
Grover Hyundai
03.2018 - 08.2019
BBA - Project Management
YORKVILLE UNIVERSITY
High School Diploma -
International Institute of Fashion Design
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