Gunjot Kaur

Offered first-line support for technical inquiries via phone, email, and chat.

Resolved issues related to software applications, operating systems, and hardware.

Escalated complex issues to higher-level technical support when necessary.

Maintained a high level of customer satisfaction through

effective communication and problem-solving.

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Utilized analytical skills to assess patterns in help desk requests, identifying areas for improvement and recommending process changes.
• Provided remote support for users across multiple locations, ensuring consistent service levels regardless of location.
• Improved help desk efficiency by creating comprehensive knowledge base articles, enabling faster issue resolution for technicians.
• Resolved complex technical issues with innovative solutions, contributing to a significant reduction in downtime.