GUNGUN KATHURIA
Scarborough,Ontario
Summary
Highly motivated and proactive individual seeking a part time/full time position. With a strong desire to gain practical experience, Excited to contribute my enthusiasm and willingness to learn to a dynamic work environment. With a solid academic background and excellent time management and leadership skills, seeking an opportunity to embrace new challenges and make a positive impact while developing valuable skills.
Overview
3
3
years of professional experience
Work History
CASHIER TEAM LEAD
KANDAHAR KABAB
06.2023 - 04.2024
- As the Cashier Team Lead at Kandahar kabab, I oversaw a team of cashiers to ensure rapid and precise transaction processing during peak hours
- I oversaw training new cashiers, scheduling shifts, and overseeing cash handling procedures
- I resolved client issues quickly and maintained an excellent standard of customer service
- In addition, I created sales reports, verified compliance with health and safety laws, and collaborated with the kitchen and waitstaff to improve overall restaurant operations and guest pleasure.
Customer service/Field Sales Representative
Tre'dish
10.2022 - 05.2023
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Implemented innovative strategies that enhanced brand awareness among target demographics ultimately increasing overall market share.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
Volunteer
Freedom Employability Academy
01.2021 - 08.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Managed approximately 250 incoming calls, emails and faxes per day from customers.
Education
Business Administration- Finance, Advanced diploma -
Centennial College
Scarborough, OntarioCommmerce, High school -
Saint Michael's Sr Sec School
Delhi, IndiaSkills
- Multi-tasking
- Account management
- Leadership skills
- Product knowledge
- Contract Negotiations
- Lead Generation
- Problem solving
- POS system handling
- Active listening
- Time management
- Technical support
- Excellent communication
- Organized
- Sales Development
Availability
Full time
Hobbies and Interests
- Literature
- Environmental conservation
- Art
- Yoga
- Skiing
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Persian
Limited Working
Timeline
CASHIER TEAM LEAD
KANDAHAR KABAB
06.2023 - 04.2024
Customer service/Field Sales Representative
Tre'dish
10.2022 - 05.2023
Volunteer
Freedom Employability Academy
01.2021 - 08.2021
Business Administration- Finance, Advanced diploma -
Centennial College
Commmerce, High school -
Saint Michael's Sr Sec School
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